Contractor Administrator

1 month ago


UK, UK, United Kingdom Vallum Associates Full time

This is a dual role working with the compliance manager and Senior relationship manager.

Working and reporting to the compliance manager you will be Responsible for :


Key responsibilities:

Quarterly Contractor Audits :

Filing contract documents and uploading to External vendor portal Auditing Portal on a quarterly

  • BGV (Background Verification) : Managing Contractors and external vendor during onboarding and billing process
  • Preparing contractors for BGV(making sure they gather all information & docs before initiated)
  • Ensuring contractors provide and BGV Team with any clarifications requested on BGV information they’ve supplied
  • Ensuring contractors fill in Onboarding documents after WO’s are released – for vendor ID issue
  • Ensuring contractors set up their vendor accounts within timeframe (4days) after their vendor IDs are generated or accounts get blocked
  • Logging tickets to vendor Tech Team for blocked Synergy accounts and ensuring tracking and follow up actions to resolution.
  • Ensuring contractors submit vendor timesheets on the first day of next month worked to allow enough time to chase approval (requesting Proof of submission)
  • Chasing vendor managers to approve timesheet submissions
  • Chase contractors for copies of client approval during the month – often requested by vendor
  • Keep track of contract dates: Contractor end dates vs vendor WO end dates vs end client end dates


Working closely with and reporting to the Senior Relationship manager you will:

  • Manage the Contractor SLA (set out a contractor 90-day SLA for meeting and keeping in regular contract with our contractors so that there is an agreed level of service for our contractors) this will then be working in conjunction with the operations team to ensure that the SLA is adhered to.
  • Manage renewals with end clients (deal with hiring managers to determine if there will be a renewal for our contractor(s) and then pass onto Operations team to action)
  • Manage renewals with contractors (keep in regular contact with our contractors and ascertain if they are happy to renew their contract and pass on to operations team)
  • Manage Vendor relationships and third party suppliers to follow up on any agreed renewals and request Task orders, once received and signed (by Kim) to forward to Operations team to action and document.
  • Work very closely with the back office team to ensure all UK contractors managed. (this will be to act as a conduit for UK team to ensure that there is a level of ownership and completion on matters and good progress capture.
  • Conduct any leaving interviews, once we are made aware a contractor is rolling off you will ensure that you conduct an exit interview ideally face to face but if this is not possible skype or telephone.
  • Working closely with the marketing team to utilize social media and community page
  • Run regular satisfaction surveys
  • Track all contractor renewals
  • Co-ordinate with all Vallum Operations team (Finance, Legal, compliance) to ensure that we have all data capture on new starters and renewals.
  • Generate weekly MI reports on contractor activity for the week
  • Work with Key Account managers to track status of onboarding and documentations


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