Service Desk Analyst

3 months ago


Portsmouth UK, Hampshire, United Kingdom Bell Integration - Driving Digital Transformation Full time

Overview

Working within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering covering critical systems for our diverse range of customers.

This role is based on-site in Portsmouth.

The Role

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

You will work on a pattern of 4 days Work followed by 4 days Rest. Each Work period is comprised 12hour shifts covering either Day or Night. The assignment of shift type will rotate to ensure an equal distribution across the year.

Experience & Skills

  • Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate.
  • Demonstrable experience of delivering exceptional Customer Service.
  • Positive and enthusiastic team player.
  • Accurate and logical approach to problem solving.
  • Ability to understand and follow documented incident processes.
  • Ability to work under pressure to agreed targets in a fast-paced environment.
  • Knowledge of Service Desk operations and processes.

Why Join Bell

  • We prioritise internal development opportunities and offer access to our Udemy training platform
  • Competitive Salary
  • Flexible remote working and a supportive environment for varying personal circumstances
  • A diverse and inclusive work culture
  • Modern vibrant workplaces
  • Company pension
  • Private healthcare/dental care
  • Cycle to work scheme
  • And much more

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.


  • Service Desk Analyst

    3 weeks ago


    Farnborough, UK, Hampshire, United Kingdom Opus Recruitment Solutions Full time

    Service Desk Analyst with Dynamics 365 ExperienceAre you ready to be part of something big? Our client, a household name in the UK, is embarking on an ambitious Dynamics 365 implementation as part of their ongoing growth strategy. This isn't just any company – it's a brand you know, a business that's expanding rapidly, and a team that's...

  • Service Desk Analyst

    1 month ago


    Winchester, UK, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk AnalystWinchester (3 days from home per week)£25,000 to £32,000 with bonus + on-call allowanceIT Service Desk Analyst required to join an organisation going through a period of expansion and digital transformation. Currently hiring due to both an internal promotion and growth in their customer base, the business are looking to expand their...


  • Farnborough, UK, Hampshire, United Kingdom CSG Talent Full time

    How would you like to work for a leading UK hyperscale data centre business? This company is dedicated to delivering innovative and sustainable solutions to their clients. Joining this forward-thinking, fast growing organisation means being part of a team that embraces innovation, sustainability, and continuous improvement. We are seeking a Service Desk...


  • Southampton, UK, Hampshire, United Kingdom CNS - Community Network Services Full time

    We are currently looking for a Customer Service Desk Analyst to join our team in Southampton. This function is in charge of providing a single point of contact for customers 24 hours a day, seven days a week, by responding to their inquiries and providing first-line support and repairs to expedite the quick settlement of all customer incidents and requests....

  • Service Desk Analyst

    3 weeks ago


    Havant, UK, Hampshire, United Kingdom ALOIS Solutions Full time

    Technical Requirements:• Phone support experience necessary.• Technical Service desk or technical call center experience is necessary.• Disciplined, systematic problem solving skills required.• Hands-on work experience with the following:• Windows Operating systems• Clients: Windows7, Windows Vista, Windows XP, Windows 2000• Servers: Windows...


  • Basingstoke, UK, Hampshire, United Kingdom Corriculo Recruitment Full time

    Support Analyst, Service Desk, 1st line, Entry-level COR5802An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment.The RoleIn a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary...


  • Portsmouth, UK, Hampshire, United Kingdom Bell Integration - Driving Digital Transformation Full time

    OverviewAs a Team Lead, you are the focal contact for the team working on your dedicated shift for all assigned services and tasks. You will be responsible for the day-to-day activities, performance, customer satisfaction, line management and continual service improvement of the Customer Support Analysts.Shift: Monday-Friday 9:00-17:30Location: Bay House,...


  • Portsmouth, UK, Hampshire, United Kingdom Morris Sinclair Recruitment Full time

    Great new opportunity for a Technical Business Analyst who specialises with Imago tools to join our FinTech client on the south coast. You can work on a hybrid basis ideally being able to visit the office once a week and you will be joining a cutting edge software company and award winning business.You will be a part of a fast-paced agile delivery team,...


  • Portsmouth, UK, Hampshire, United Kingdom Bell Integration - Driving Digital Transformation Full time

    OverviewThe System Analyst TL will provide team management to L1 technical system analysts. The TL will help deliver client services by utilisation of autonomic technology to help diagnose and remediate reactive customer requests via multiple channels such as ITSM platform / phone calls / chat and emails and proactive requests via monitoring solutions....


  • Portsmouth, UK, Hampshire, United Kingdom Bell Integration - Driving Digital Transformation Full time

    OverviewThe System Analyst will provide up to L1 technical and process support by utilisation of autonomic technology to help diagnose and remediate reactive customer requests via multiple channels such as ITSM platform / phone calls / chat and emails and proactive requests via monitoring solutions. Working closely with the wider members of the delivery team...


  • Southampton, UK, Hampshire, United Kingdom iRecruit Partners Ltd Full time

    My client is a well-established and rapidly growing Managed Service Provider (MSP) with over 10 years of experience working with international clients. As they continue to expand their presence in the UK market, they are seeking a dedicated and skilled Field Service Engineer to join their dynamic team.Role Overview:As a Field Service Engineer, you will spend...


  • Southampton, UK, Hampshire, United Kingdom Burman Recruitment Full time

    Senior Business AnalystMust have IT system, implementation or integration/API experience to apply.About Us: Our client is a leading educational institution committed to delivering exceptional academic and professional services. The dynamic team is dedicated to fostering a culture of innovation, continuous improvement, and excellence.Job Description: We are...


  • Farnborough, UK, Hampshire, United Kingdom Shaw Daniels Solutions Full time

    Please note that all applicants must hold, or be able to achieve for Security Clearance as a minimum.The RoleAs an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver high quality services to our customers.Provide 1st and 2nd line technical support, via phone, the IT...

  • Data Analyst

    3 months ago


    Farnborough, UK, Hampshire, United Kingdom Pelican Procurement Services - An Avendra Group Company Full time

    You will be joining our Operations team and your role is internally referred to as Client Procurement Analyst. You will be based in our Farnborough office (we offer Hybrid Woking). You will provide exceptional levels of support to Account Managers and key stakeholders, in purchasing data analysis, administration, client service and contract management...


  • Havant, UK, Hampshire, United Kingdom FatFace Full time

    The Role: Responsible Sourcing AnalystLocation: Head Office- Havant, Hampshire (Hybrid)Position: Full Time, Permanent Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work now is a great time to join our journey and build your career. Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe...


  • Andover, UK, Hampshire, United Kingdom Le Creuset Full time

    Job Title: IT Operations and Support ManagerLocation: Andover Head Office with travel to European locations as appropriateReporting To: Europe & Africa IT DirectorPeople Responsibility: IT Service Desk TeamWho We AreOur French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other...


  • Southampton, UK, Hampshire, United Kingdom HAYS Full time

    Entry Level Recruitment Consultant - SouthamptonBase salary + Uncapped Commission (OTE up to £30,000)Join the Market Leaders in Recruitment!About HaysWe believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless.With over 50 years of business success, we have...


  • Fareham, UK, Hampshire, United Kingdom Talent Locker Full time

    Technical Support Lead (MDM Intune), Fareham, Inside IR35 £425-475 per day, 6 months initial contract.Contract role for a Technical IT Support lead, to lead on MDM device management and operational IT support providing continuous improvement to ITSM processes. If you can provide Senior Technical IT support, and have strong MDM Intune, basic scripting...

  • Payroll Clerk

    2 months ago


    Fareham, UK, Hampshire, United Kingdom Randstad Full time

    Job title: Payroll AnalystLocation: Fareham (hybrid working model)Contract length: 6 months (potential temp to perm opportunity)Pay rate: £28,000 per annumTHE CLIENTMy client is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and...

  • Tuition Consultant

    1 day ago


    Farnborough, UK, Hampshire, United Kingdom Fleet Education Services Ltd Full time

    Part of the dynamically growing Supporting Education Group, Fleet Education Services is a leading, national provider of supplementary and alternative education specialising in tuition and education management services for councils, schools and other educational establishments across the UK. Our vision is to ensure every learner we support thrives and can...