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Event Manager

2 months ago

Coventry UK, West Midlands, United Kingdom Frasers Group Full time
Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year.

We are renowned for hosting a myriad of exhibitions and sporting events, including the Commonwealth Games. The home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the The Killers, Rammstein, Rolling Stones, Bruce Springsteen, Coldplay, Harry Styles, Arctic Monkeys and in 2024 we welcome Bryan Adams and Sean Paul.

Job Description

Roles and Responsibilities:

Overview

  • To work within the Event Management Team achieving successful delivery of Exhibition and Large Scale Conferences at the Coventry Building Society Arena.
  • To enhance the standard of events and increase the incremental sales spend of the event.
  • Proactively working with organisers to achieve a successful event for both the organisers and the venue.
  • To operate and maintain the venue booking system (iVvy), produce detailed Event Function sheets ensuring the highest standards of accuracy within a set time scale for customers, staff and management information.
  • Collecting all event feedback from clients post event to achieve successful rebook of future events.
  • Liaise with clients to create detailed Function Sheets and Event Orders for both Clients and Venue Operational Teams.
  • Providing information to Exhibition Organisers for client Exhibition Manuals.
  • Liaise with onsite and offsite contractors arranging additional services for clients and drive incremental revenue.
  • Accurately process all documentation and correspondence in a timely manner.
  • Attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
  • Ensure all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timeliness.
  • Working with Health and Safety Manager to ensure that all H&S. Documentation is completed and submitted within set timelines.
  • Liaise regularly with operational departments to ensure clients expectations and requirements are met.
  • Ensure details P&Ls are produced for each event achieving set profit percentages.
  • Representing the department in professional manner to clients, suppliers and internal colleagues.
  • Gathering post event feedback from events and circulating to relevant departments.
  • Attend weekly operational function sheet meetings, event planning meetings and monthly exhibition internal meeting.
  • Management of client accounts to increase business growth and re-booking of events.
  • Account Management of rebooking existing Exhibitions
  • Any other duties deemed reasonable for the role.

Qualifications

  • Demonstrate a professional approach which generates credibility and confidence in others.
  • Possess a customer service ethic with a strong client and customer focus.
  • Be confidnet and assertive with a self-motivated apporach and flexible attitude.
  • The ability to work with little supervision and manage time and prioritise accordingly.
  • The flexibility to work outside normal office hours and cover event days where required which will include weekends and public holidays.
  • Previous Event Management Experience within an Exhibition Environment.

Benefits

Additional Information

Onsite free parking.

Subsidised canteen.

Working 5 days in 7 per week, including weekends and events subject to events timetable.