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Groups and Meeting

2 months ago

Manchester M, Manchester, United Kingdom Millennium Hotels and Resorts Full time

Key responsibilities of a Groups and Meetings & Events Coordinator:

  • Reporting to the Reservations Manager and working closely with the Sales Manager
  • Establishing client requirements for Meeting & Events business and handling all aspects of group reservations bookings, including room blocks, contracts, rate negotiations and special requests
  • Providing excellent customer service and responding to enquiries promptly
  • Communicating effectively and ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, Food & Beverage and relevant hotel facilities, where possible
  • Liaising with other departments to ensure all group requirements are met
  • Assisting with the compilation of accurate function sheets, distributing weekly and discussing with the Operations Team accordingly, proving updates as required

What are we looking for?

  • Previous experience within Reservations dealing with groups and/or Meetings & Events
  • Experience of OPERA, OPERA Cloud or Delphi, is advantageous
  • Excellent organisational skills
  • Computer literacy
  • The ability to work well under pressure and often to tight deadlines
  • Excellent communication skills both oral and written
  • The ability to use initiative working on own and as part of the team

Full time role, 40 hours per week. Typical shifts will be either 0900-1730 or 1100-1930, weekend work may be required, based on business needs.

About the Hotel

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

This is a full time, permanent position, based on 40 hours per week.

We offer a competitive benefits package including:

  • Cash Health Plan cover option
  • Career development pathways and regular salary reviews
  • Employee Discounted Accommodation and F&B discounts worldwide
  • Life Assurance, where applicable
  • Apprenticeship/Placement/Training opportunities
  • Meals Provided on Duty
  • Social Events, Wellbeing and Team Activities
  • Uniform
  • Length of Service related holiday scheme
  • Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.


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