Personal Assistant

4 weeks ago

London EC, Central London, United Kingdom Circles Full time

JOB OVERVIEW

We are seeking a motivated and customer-focused Digital Concierge to join our dynamic team at Circles UK. The successful candidate will be responsible for providing exceptional digital support, managing online requests, and delivering personalised solutions to enhance our clients' experience. This role involves leveraging technology to efficiently handle inquiries, coordinate services, and ensure a seamless customer journey.

If you are an excellent communicator with strong problem-solving skills and a passion for delivering outstanding service through innovative digital platforms, we would love to hear from you.

Key Responsibilities

  • Serve as the primary point of contact for digital inquiries, providing prompt and professional assistance to clients.
  • Manage online requests via email, chat, or bespoke platforms, ensuring timely and accurate resolution.
  • Coordinate with internal teams and external service providers to deliver personalised solutions tailored to clients' needs.
  • Maintain up-to-date knowledge of available services, tools, and processes to offer informed recommendations.
  • Monitor and track client interactions to ensure high satisfaction and identify areas for improvement.
  • Adhere to company policies and service standards, maintaining a professional and client-centric approach at all times.

REQUIRED QUALIFICATIONS

  • Proven experience in a customer service, digital support, or concierge role.
  • Strong written and verbal communication skills, with the ability to interact effectively across digital platforms.
  • Proficiency in using digital tools and systems, such as CRM platforms, chat applications, and email.
  • Excellent problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
  • A client-focused mindset with a commitment to delivering outstanding service.
  • High attention to detail and strong organisational skills.
  • Flexibility to adapt to changing priorities and client needs.

WHAT WE CAN OFFER

As well as a competitive salary, we have the following employee benefits:

  • 25 days holiday + bank holidays
  • Have your birthday day off
  • Employee assistance programme
  • Cycle to work scheme
  • Gym membership discounts
  • Holiday purchase programme
  • Long service awards
  • Death in service x 3 salary
  • Retailer discounts of up to 20%
  • Scholarship scheme

THE TEAM

As a team we focus on delivering exceptional service, improving the user experience, and having a positive impact on the lives of our members, regardless of role and position. We are a dynamic and passionate team who are driven by service delivery, and all share the same vision of being amazing at what we do.

WHAT WE DO

Circles UK & Ireland are the global leader in designing and delivering employee engagement & workplace experience services for over 3 million customers annually. We combine our global insights with local knowledge, providing a bespoke experience whether you are in Paddington or Paris

WHO ARE WE?

Circles is the leader in designing, implementing, and executing customised employee engagement solutions. Our ability to deliver effective and measurable results for our clients is what drives us to be better, every day.

EQUAL OPPORTUNITY EMPLOYER

Circles UK Ltd values equality of opportunity for all. We are committed to applying our Equality, Diversity and InclusionPolicyat all stages ofrecruitmentand selection. We carry out shortlisting, interviewing and selection without regard to an applicant's age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation or trade union membership.

We celebrate diversity and are committed to creating an inclusive environment.

WHAT ARE YOU WAITING FOR?

If this sounds like you, we want to hear from you Simply send us your CV with a cover letter if youre interested in applying for the role and joining our team.


AMRT1_UKCT

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