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Front of House Coordinator

2 months ago

UK, UK, United Kingdom Knight Dragon Ltd Full time

About the role

We are looking for an experienced front of house team member to deliver a consistently wonderful level of customer service and act as the initial point of contact for all our visitors. This is an integral role, requiring a proactive and positive attitude and an ability to interact with lots of different people.


About the company and Design District

Europe’s largest single regeneration, Greenwich Peninsula is big, eclectic and original.

The vision is clear. The passion is rife. The opportunity is vast.

Greenwich Peninsula brings together culture, creativity, community, and modern architecture, all wrapped by the River Thames. With more than 17,000 new homes planned across 7 districts, the scale of the Peninsula is matched only by the ambition of the people behind it.

Knight Dragon is an ambitious, flexible, and entrepreneurial organisation, not shy of taking a risk and doing things differently whilst taking its responsibility to London seriously. Transforming Greenwich Peninsula is an absolute privilege and the passion for the project seeps out of every pore of the place and the people who work there.

The Design District is purpose built, permanent workspace for creatives. We provide space for people to come together, to be inspired and collaborate across the entire community


You'll have an impact by...


  • Acting as an efficient and welcoming member of the Design District Coworking team, building amazing relationships with everyone - tenants, members, potential customers, colleagues and members of the public.
  • Leading informative induction tours and making introductions to other Design District team members as required.
  • Working closely with the Community Supervisor and the finance team to oversee membership billing and client accounts, escalating any payment or arrears issues as required.
  • Working closely with the Community Supervisor to oversee day-to-day operational and administrative activities within Design District
  • Coordinating with the Restaurant Manager regarding the cleaning, turning over and delivery of snacks and drinks to meeting rooms
  • Collaborating with the Marketing team and Events Coordinator in the planning and delivery of Design District events and private hires, when required.


You'll impress us by having...


  • Previous experience of providing front of house duties in a similar customer focused environment - i.e. hotel reception, membership club, co-working space or similar
  • A desire to deliver meaningful and excellent customer service to retain members
  • Experience in billing and account management
  • Strong verbal and written communication skills and the ability to adapt your communication style to suit the audience
  • Attention to detail and the ability to multitask
  • Flexibility around the hours and days you're required to work
  • A high standard of personal presentation
  • The ability to act as a brand ambassador
  • First-class time and diary management skills, with great attention to detail
  • Wonderful organisational skills and being able to prioritise work
  • Ability to move between different buildings within the Design District, across several floors using stairs


You'll benefit from...


Competitive salary

25 days annual leave, plus bank holidays

Attractive pension scheme

Health insurance schemes

Fully stocked kitchen with healthy and unhealthy snacks

Free tickets to events at the O2


Knight Dragon Developments confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.