Program Manager
2 weeks ago
Job Title: EMEA Cloud Marketing Strategy & Operations - Programme Manager
Location: London, UK
Remuneration: £32.69 per hour
Contract Details: ASAP until September 26th, 2025
Responsibilities:
Our client, a leading tech company, is seeking an EMEA Cloud Marketing Strategy & Operations - Programme Manager to join their team in London. As the Programme Manager, you will have the opportunity to drive process efficiency and delivery programmes, identify operational efficiencies, and manage projects to ensure the team meets its goals.
Key Responsibilities:
- Drive the creation and maintenance of standard operating procedures, process maps, and relevant training programmes
- Analyse operational performance and trends to identify opportunities for improvement
- Ensure operational governance, compliance, and proper engagement with service provider teams
- Contribute to the design and implementation of process improvements and workflow management
- Manage queues and service level agreements (SLAs) to address user queries and escalations
- Build and maintain relationships with stakeholders to deliver effective operations and processes
- Participate in stakeholder meetings to gather requirements and deliver business objectives
- Contribute to the execution of projects and the sharing of best practises and feedback
- Implement solutions to improve operational efficiency and customer experience
- Manage relationships with suppliers and perform performance reviews
Requirements:
- Experience in workforce management, HR operations, or a similar analytical role
- Proficiency in data analysis and reporting tools, such as Google Sheets
- Strong analytical and problem-solving skills
- Excellent organisational and time management skills
- Effective communication and interpersonal skills
If you are a driven and results-oriented individual with a passion for driving operational excellence, then our client wants to hear from you. Don't miss out on this exciting opportunity - apply today
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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