Global Program Manager, CRES

6 days ago

London London London London, UK, United Kingdom Syneos Health Full time
Description

Global Program Manager, CRES

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health
  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

Job responsibilities
• Partner with the Business Units, IT, HR, Vendors and CRE leadership to ensure timely project completion.
• Develop, implement, and review Key Performance Indicators and metrics to monitor business performance.
• Develop and deploy operating procedures to drive quality, efficiency and consistency of work performed by team.
• Create, manage, and continually update documents and standards for development and construction of Syneos Health facilities
• Onboard and train partners to ensure understanding of all systems / processes and manage reporting
• Create, update & distribute process playbooks
• Manage system access needs for new vendors and updates for existing and manage tracking of these requests
• Monitor field processes to identify improvement needs, making suggestions for and implementation as approved
• As documents are distributed, engage with teams to ensure end user success
• Listen to feedback on current process to identify efficiency gaps and drive change
• Build reports to keep all stakeholders informed
• Serve as Customer Service Representative for Syneos stakeholders with global A&D, Construction, Security & Furniture partners
• Support partners in finding answers and solutions for various project and program inquiries
• Field emails and questions regarding CRES processes, engaging IT, BU and CRES counterparts as needed
• Serve as point of contact for all PO processing inquiries and troubleshooting
• Work with AP to correct PO and invoicing errors
• Work through AP invoice discrepancies
• This PM role will have a unique focus on the coordination and delivery of hospital equipment and set up ensuring facilities are loaded and ready to open.
• Lead continuous process improvement initiatives.
• Provide leadership, support, and governance to team
• Define requirements, project plans, budgets, ROI analyses, business case support and resource plans for designated programs and projects
• Develop standard project methodologies, project management techniques and tools, while facilitating their application within the organization
• Define, manage and improve change management plans and programs
• Provide project direction to the project delivery team(s).
• Evaluate construction & furniture procurement process to drive improvements and set performance requirements.

Qualifications

What we’re looking for
• Minimum B.S. or B.A. in related discipline.
• Experience in Construction Management environment
• Ability to anticipate business needs, apply questioning strategies, and drive solutions.
• Proficiency with MS Office Suite including Project
• Strong interpersonal skills; able to work as part of a team and be responsive to others
• Strong communication skills; able to create and deliver effective group presentations
• Able to work some non-traditional hours on evenings and weekends Preferred
• Education/Certification in a Business Process Improvement (BPI) methodology.
• Project Management Institute (PMI) certification

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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