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Professional Services Engineer

4 months ago


London, UK, United Kingdom Cloud Decisions Full time

Professional Services Engineer

Hybrid Remote

To £50,000


I’m working with a growing and Multi-Sector MSP who are looking to add a Professional Services Engineer to their ranks. Culturally they’re a diverse bunch, placing people and a passion for technology at the forefront of what they do. Boasting a diverse client list and a flexible style of working, this organisation is primed for further success over 2024 and beyond. Make this role your own, contribute new ideas + methodologies, and bring your expertise to the table.


Working alongside Technical and Service Management leads, you’ll be responsible for delivering projects across Microsoft 365 and Azure whilst assisting the Service Desk in support escalations for our managed customers


Main Responsibilities:

  • Assist in delivery of technical projects across Microsoft 365 and Azure
  • Act as escalation point for support issues across a broad range of technologies
  • Work alongside Cloud Ops and Cloud Services leads to identify and improve new/existing service offerings
  • Keep up to date with Microsoft offerings, products and certifications


Technical Experience Required

  • Microsoft 365 Administration
  • Server builds and on premises administration; AD-DS, DNS, DHCP, Group Policy
  • Exchange Online Administration
  • Microsoft Azure Administration
  • Sufficient understanding of Windows 10 Operating Systems
  • Track record in IT Support services
  • SharePoint Online Administration
  • Basic Networking Skills (Meraki and Ubiquiti)
  • Intune Deployments
  • Microsoft Defender Deployments
  • Exchange Migrations
  • SharePoint Migrations


Desirable additional experience

  • Experience of working for a Managed Service Provider
  • Microsoft Certified Associate (AZ-104, AZ-305, MS-101, SC-200)
  • Microsoft Sentinel · Backup Technologies (Acronis)
  • Installation of Firewalls; Meraki, Ubiquiti, Cisc