Network Manager

Network Manager

£60,000 per annum

Walsall

Job Summary

The role of the senior network team lead will be responsible for managing the performance of the network. The role will provide technical leadership with input to security and general IT policies. The role will be directly. responsible for policy and procedures implementation and development for the Trust Network, aligned to the organizational strategy.

This role will utilise your knowledge and experience of architecture, design and technology with a focus on Cloud deployments to lead and enable agile architectural practice to deliver new solutions that leverage the benefits of cloud services and capabilities.

The role will be responsible for the day-to-day support, configuration, maintenance and monitoring of the Trust’s LAN, WAN Network infrastructure, including voice, to ensure high availability of clinical and non-clinical IT services. Therefore, ensuring 24/7 access to services and agreed service performance. levels. This will also involve participating in an out of hours on call rota.

To take ownership of escalated network issues and problems, and handle until an acceptable resolution is achieved. To analyse and investigate a range of highly complex technical problems and develop, design, and adapt specialist IT networks.

The role will act within the technical IT team’s leadership team and advise on strategic problems and opportunities. This role will also be responsible for leading a technical team, therefore responsible for managing staffing and the performance and day to day management of Network Team tasks and projects including scheduling and managing of priorities.

The post holder is required to exercise good judgment in all situations, as most of their work will be carried out off & on site without supervision. Careful

consideration needs to be given to the impact of any action taken on any IT system. They must ensure that procedures are carried out correctly following the change management process, whilst ensuring no or minimal impact to other systems.

Key Responsibilities

 Overall responsibility for network and phone systems. Take the initiative and ensure the futureproofing of the IT infrastructure to meetcurrent and potential future businessneeds. Undertake appropriatecapacity planning measures.

 Provide hands on 2nd and 3rd line support for the WAN and LAN infrastructure with respect to hardware, software and cabling in accordance with service level agreements, taking ownership of issues through to satisfactory resolution Troubleshooting highly complex systems.

 Lead thedesign of networkingservices and customerinfrastructures from conception to completion.

 Manage the NetworkTeam workload inrelation to taskprioritisation and scheduling, handling changing, and conflicting priorities as required. Manage the expectations and needs of both the reporting staff and the IT Infrastructure Manager.

 Responsible forthe day-to-day managementof the data centres ensuring that best practice and Health and Safety standard are adhered to.

 Ensure thatthere is adequatestaff cover, toalways support thenetwork infrastructure.

 Ensure the24/7 availability andperformance of servicesand national programme applications at all, Health Centres and GP Practices.

 Day to day management and provision of support for and GP networks, phones and related systems. Ensure that there is adequate staff available to support the infrastructure.

 Ensuring thatproblems are reportedto third partiesas required ensuringa satisfactory resolution.

 To be responsiblefor security ofsystems and oftraffic carried on the networks, ensuring Network Teams are in control of access to Infrastructure services and other systems security measures as necessary.

 Have overall responsibility and control for producing management reports and statistics for measurement and network performance and availability against SLAs. Analysing results, identifying issues where possiblebefore they arise and proactively taking appropriate corrective actions.

 Responsible for the production and maintenance of technical documentation and procedures and keeping them up to date. Ensure that an asset inventory of all Infrastructure equipment and software at all sites is readily available and up to date.

 Manage the activities of and take full responsibility for the network team staff including performance appraisals and Personal Development Plans, training, mentoring, holidays, sickness reviews, recruitment, salary awards, disciplinary and grievance issues.

 Ensure appropriate levelsof maintenance onnetworking equipment, and software. Negotiate contracts with suppliers for supply of goods and services and monitor any SLAs in place. Ensure value for money is maintained.

 Project Management andplanning of networkrelated projects including reviews andupgrades of varyingcomplexity with regularlychanging and conflicting priorities.Deal with changesin workload andpriorities at short notice.

 Design solutions to highly complex problems and lead IT related projects to PRINCE2 equivalentstandards. The PostHolder will specifythe resources necessary to complete projects as well as plan and manage the time needed, highlighting when problems arise to line manager.

 Mentor and train new staff in the use of network hardware and connectivity of phones, computersand other equipmentthat uses the Trust’s network infrastructure.

 Troubleshoot highly complex network configurations quickly and efficiently to ensure the 24/7 availability and performance of networks and connectivity to national programme applicationsat all offices,

 Responsible forthe installation andconfiguration of voice,routers, switches and otherequipment without supervisionand project leadLAN, WAN and voice installations.

 Responsible for researchinginnovations in networkhardware and systems andproposing improvements forthe cost-effective improvementof network infrastructures. Designhighly complex networksystems with many interdependencies affectingother areas ofIT. This includes preparing papers for new projects and running pilot projects such as wireless and VOIP solutions.

 Maintain an up-to-date and advanced knowledge of network technologies and management tools fornetworks devices andperipheral devices including firewalls.

 Deputise when required for the Infrastructure Manager in meetings.

 To provide theInfrastructure Manager withregular, accurate informationon the status of calls which have been escalated promptly; ensure adherence to escalation procedures when dealing with complex system faults and keeping the key stakeholders informed of any outstanding issues.

 Ensure thatregular housekeeping tasksare performed includingbut not limited to.

o Maintenance of systems and environments together with testing.

o Disaster recovery scenarios and how to deal with them.

o Maintenance andmonitoring, where appropriateescalating to NHSIA

or the Infrastructure Manager.

 Implement policiesfor network relatedservices, impact onboth clinical and administrative systems. Implement national security policies and practices.

 Assist inmanaging and planningnetwork related projectsincluding reviews and upgradesof varying complexitywith regularly changingand conflicting priorities. Deal with changes in workload and priorities at short notice.

 Responsibility for external and internal security of all networks, ensuring that security monitoring systems are operational. Responsible for the day to day running of network and firewalls and other systems security as necessary.