Customer Service Team Manager

2 weeks ago


England, UK, United Kingdom Next Full time

Rate of pay: £13.46 - £14.27 per hour plus an additional £1 an hour for weekend working.

Shift: 4 on 4 off 7:30 - 18:15pm, (36 hours per week)

Location: Yorkshire Way, Armthorpe, Doncaster DN3 3FQ


Total Platform is one of our newest, most exciting ventures. We currently stock over 500 brands on our website and also provide customer service for some of those. It's a growing department which launched in 2022 at our hub in the Doncaster contact centre. Brands that we help include Victoria's Secret, Reiss, Gap and our newest partner JoJo Maman Bébé.


Team Managers play a pivotal and fulfilling role in ensuring the delivery of outstanding customer service by providing guidance, coaching and support, contributing significantly to our continuous growth journey within our International teams.


What you’ll be doing:


Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.


You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You’ll inspire outstanding operational performance by providing clear direction and guidance.


As a Team Manager, you'll be thinking on your feet and using your initiative to make decisions.

Committed to your team's growth, you set objectives, offer constructive feedback and foster success all while building strong relationships to cultivate a positive and dynamic work environment that enhances service delivery.


What we’re looking for:


We are looking for someone who is as passionate about people management and customer service as we are. You will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.

You will be an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels and be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.


What's Next:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.


All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.


In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.



  • England,, UK, United Kingdom Page Outsourcing Full time

    Responsibilities:As a Customer Service Specialist, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately capturedEnsure an exceptional level of customer service and satisfaction is met at all customer touch pointsPerform and undertake all aspects of support service...


  • England,, UK, United Kingdom Thyme Tech Full time

    Customer Success Manager | SaaS | Remote, EnglandAbout UsWe are are working with a dedicated social enterprise committed to ensuring every child has the chance to achieve their full potential. Since their founding they have been reducing the disparity in school readiness across the UK. Their goal is to empower families to provide the best possible start for...


  • England,, UK, United Kingdom Young Living Essential Oils Full time

    Young Living is a market leader in the product and sale of Essential Oils.As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential...


  • England,, UK, United Kingdom Oliver Bernard Full time

    Customer Onboarding ManagerOutside IR35 contract - £275 per dayRemote working (UK based)A leading EdTech SaaS company are looking for a Customer Onboarding Manager to help successfully onboard and manage several key accounts.You will be responsible for owning the onboarding process of several schools including co-ordinating data migration and training...


  • England,, UK, United Kingdom Coevolve Full time

    Company OverviewCoevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate,...


  • England,, UK, United Kingdom XM Cyber Full time

    XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...


  • England,, UK, United Kingdom LDNY People Full time

    Role: Senior Service Manager (Multiple Roles)Location: On-site Brunssum, NLContract initially until Dec 2024MUST HAVE: SC / DV or NATO level security clearanceRequirements Description: Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services as...


  • England,, UK, United Kingdom Leasys Full time

    Customer Support AdvisorLocation: Pinley House, Coventry/250 Bath Road, SloughThe primary purpose of this role will be to manage all customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service.The job holder is required to handle telephone enquiries and to administer all customer...


  • England,, UK, United Kingdom Allica Bank Full time

    About Allica bankAllica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely...

  • Email Marketing

    1 week ago


    England,, UK, United Kingdom Brand Recruitment Full time

    Do you get a buzz out of open rates? Maybe you wake up in the morning, and can’t wait to talk to your team about a new idea for automating customer information and policy? Perhaps you bathe in data, and wash your hair with landing pages?If the above rings true, you’re an email obsessed marketer who would like nothing better than a home-based role, hiding...

  • Service Desk Manager

    2 weeks ago


    England,, UK, United Kingdom Principle Networks Full time

    Company Description Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. Role...

  • IT Service Design

    3 weeks ago


    England,, UK, United Kingdom Fruition IT Full time

    Fruition IT are proud to be supporting Care Quality Commission as they look to recruit a number of key positions into their technology team.CQC play a crucial role in the UK health and social care sector, ensuring health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to...


  • England,, UK, United Kingdom Premier Group Recruitment Full time

    Head of Customer Success - Remote As the Head of Customer Success you will work closely with the team to implement customer success strategies, establish efforts to retain and grow customer accounts. You will lead a team and will be responsible for the satisfaction and success of the customers across various regions. Why them?Permanent roleThey offer a...


  • England,, UK, United Kingdom VisitEngland Full time

    Venn Group are working with VisitEngland & VisitBritain to recruit a permanent Applications Support Team Leader to join their Business Services/Technology team.VisitEngland & VisitBritain play a unique role in promoting tourism in the UK and supporting business growth in the tourism sector.The Applications Support Team Leader will have responsibility for the...

  • Senior Director

    3 weeks ago


    England,, UK, United Kingdom ARC IT Recruitment Full time

    Senior Director (Customer Platforms - Salesforce)A highly prosperous business providing B2B software solutions is looking for a Senior Director to join and improve their Customer Platforms department. You'll be a driven leader who prioritises digitalisation. You'll have created and led a high-performing engineering team within an enterprise firm and...

  • Probation Officer

    4 weeks ago


    England,, UK, United Kingdom Service Care Solutions Part time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for probation officers nationwide. Immediate starts are available, subject to security clearance!LOCATION: NationwideSERVICE: Probation OfficerHOURS: Full time & Part timeDURATION: On-GoingPAY RATE: £22.44 - £26.45 per hour...

  • Field Service Engineer

    3 months ago


    England,, UK, United Kingdom Chloride Full time

    Primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the...

  • Account Manager

    3 months ago


    England,, UK, United Kingdom Zenzero Full time

    Account ManagerAs part of a growing sales team, you will work with our Account Management team to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. ResponsibilitiesActively pursue relationships with the...


  • England,, UK, United Kingdom New Iron, Inc. Full time

    Field Services EngineerNew Iron is leading the search for Field Services Engineer in the UK to deploy and support our client’s process control and maintenance software. The ideal candidate for this position possesses a strong analytical background, hands-on experience in semiconductor manufacturing, familiarity with external sensors, and basic knowledge of...


  • England,, UK, United Kingdom Henderson Scott Full time

    Job Title: Customer Support Engineer (UK Based, Remote) Company Overview: Join an innovative and fast-growing cybersecurity vendor dedicated to providing cutting-edge solutions that protect organizations from digital threats. As our client expand their global footprint, they are seeking a talented and experienced Customer Support Engineer to join their UK...