Customer Services Advisor

2 months ago


England, UK, United Kingdom Young Living Essential Oils Full time

Young Living is a market leader in the product and sale of Essential Oils.


As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.


Our EMEA customer service team is based in the UK and Johannesburg.


Job description

As part of a job share role, you will be working with European customers, primarily those based in the Dutch speaking markets, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.


Key Responsibilities:

  • Communicate with all customers (English and Dutch) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
  • Make sure standards are met or exceeded for customer service levels.
  • Show a high level of professionalism with excellent verbal and written skills.
  • Identify problems with customer accounts and/or orders and solve them accordingly.
  • Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
  • Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
  • Other tasks as assigned by the Customer Service Team Leader


Person Specification:

  • An advanced level fluency of Dutch communication skills both written and verbal (any other European languages would be a definite advantage)
  • Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call centre environment.
  • Strong customer focus and professional approach.
  • Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions.
  • Ability to work effectively as part of a team.
  • Ability to learn new systems and processes.
  • Works well under pressure and to tight deadlines to meet customer needs.
  • Positive "can do" attitude.


Employee Benefits:

  • Competitive salary
  • Discretionary performance related bonus
  • Employer pension scheme contribution 8%
  • Excellent employee company benefits, including staff shop, gym reimbursement, etc.
  • Private health care insurance
  • Private dental insurance
  • 24 days leave (plus public holidays)



  • England,, UK, United Kingdom Leasys Full time

    Customer Support AdvisorLocation: Pinley House, Coventry/250 Bath Road, SloughThe primary purpose of this role will be to manage all customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service.The job holder is required to handle telephone enquiries and to administer all customer...

  • Financial Advisor

    4 weeks ago


    England,, UK, United Kingdom Quilter Financial Planning Full time

    *** APPLICANTS MUST HOLD LEVEL 4 DIPLOMA IN FINANCIAL ADVICE ***If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new...


  • England,, UK, United Kingdom Quilter Financial Planning Full time

    One of our highly successful and leading businesses, AXE Capital FS Ltd are currently seeking Self-Employed Experienced Mortgage & Protection Adviser / Sales Manager to join their team. The company provides a range of services including Mortgage Planning, Protection Advice and Insurance to numerous clients. The company takes great pride in their brand with...


  • England,, UK, United Kingdom Thyme Tech Full time

    Customer Success Manager | SaaS | Remote, EnglandAbout UsWe are are working with a dedicated social enterprise committed to ensuring every child has the chance to achieve their full potential. Since their founding they have been reducing the disparity in school readiness across the UK. Their goal is to empower families to provide the best possible start for...


  • England,, UK, United Kingdom Willmott Dixon Full time

    We are looking for an experienced People professional to join our established and people focussed organisation. If you pride yourself on customer service, are driven by quality, and are looking to utilise your skills as part of a supportive team, we have a career opportunity for you!As a Senior HR Advisor in our People Support Centre (HR Shared Service), you...


  • England,, UK, United Kingdom Next Full time

    Rate of pay: £13.46 - £14.27 per hour plus an additional £1 an hour for weekend working.Shift: 4 on 4 off 7:30 - 18:15pm, (36 hours per week)Location: Yorkshire Way, Armthorpe, Doncaster DN3 3FQTotal Platform is one of our newest, most exciting ventures. We currently stock over 500 brands on our website and also provide customer service for some of those....


  • England,, UK, United Kingdom NRG Resourcing Full time

    Are you a Mortgage Advisor with experience in Buy to Let?Are you looking for a remote self employed role with an abundance of leads provided & dedicated admin support!An average broker is banking £300k - £350k from the leads provided!No self generation required - Remote - Self Employed - Full support About the CompanyThis award-winning mortgage brokerage...

  • Deployment Manager

    4 weeks ago


    England,, UK, United Kingdom ISS Facility Services UK Full time

    Salary plus car or travel allowanceMon to FriHybrid role - Combination of travel/office working with home workingHere at ISS as one of the UK's premier Facilities Management (FM) providers, we have an exciting vacancy to develop our central Waste function, responsible for providing SME in Waste across our Key Accounts, from Government to Production...

  • Programme Director

    2 months ago


    England,, UK, United Kingdom Alumni Services Full time

    Alumni Services is a global digital transformation management consultancy with offices in Singapore, Hong Kong, the UK, and Australia providing high-end expertise to industry leading clients to drive real business improvement through disruptive technologies. We offer advice, provide technology, transformation, and people change expertise to deliver. Our...


  • England,, UK, United Kingdom Computacenter Full time

    Life on the teamAre you looking for a Presales Solution Lead position within Networking and Security? Are you considered an expert in Networking and Security technologies? Have you got proven experience helping enterprise customers tackle challenges through industry leading technologies and services? Are you a technical thought leader and commercially...


  • England,, UK, United Kingdom Computacenter Full time

    Life on the teamAre you looking for a Presales Solution Lead position within the Cloud Data Platforms ecosystem? Are you considered an expert in Cloud & Data technologies? Have you got proven experience helping enterprise customers tackle challenges through industry leading technologies and services? Are you a technical thought leader and commercially...


  • England,, UK, United Kingdom Computacenter Full time

    Life on the teamAre you looking to be a leader in solutions and services presales for Cloud & Applications? Are you passionate about improving the Developer Experience and considered an expert in Application Development and modern software delivery tool chains? Have you got proven experience helping enterprise teams tackle challenges through industry leading...


  • England,, UK, United Kingdom Computacenter Full time

    Life on the teamAre you looking to be a leader in solutions and services presales for Cloud & Applications? Are you passionate about improving the Developer Experience and considered an expert in Application Development and modern software delivery tool chains? Have you got proven experience helping enterprise teams tackle challenges through industry leading...


  • England,, UK, United Kingdom Computacenter Full time

    Life on the teamAre you looking for a Presales Solution Lead position within Data Center & Hybrid? Are you considered an expert in Data Center, Edge, AI, or High Performance Compute technologies? Have you got proven experience helping enterprise customers tackle infrastructure challenges through industry leading technologies and services? Are you a technical...

  • Solution Lead

    2 months ago


    England,, UK, United Kingdom Computacenter Full time

    Life on the teamAre you looking for a Presales Solution Lead position? We are seeking a highly skilled and motivated IBM focused Data Center, Data and AI pre-sales consultant to join our Computacenter UK Team. Have you got proven experience helping enterprise customers tackle business challenges through industry leading technologies and services? Are you a...


  • England,, UK, United Kingdom Oliver Bernard Full time

    Customer Onboarding ManagerOutside IR35 contract - £275 per dayRemote working (UK based)A leading EdTech SaaS company are looking for a Customer Onboarding Manager to help successfully onboard and manage several key accounts.You will be responsible for owning the onboarding process of several schools including co-ordinating data migration and training...

  • AI Strategy Consultant

    2 months ago


    England,, UK, United Kingdom asobbi Full time

    A pioneering enterprise AI start-up is seeking a Data and AI Consultant to help build the future of AI in business. The focus is on putting AI into practice, developing tools and platforms that enable businesses to harness AI for transformative results.About the TeamThe growing team is global, with a bold vision and a significant impact. With substantial...

  • Service Engineer

    2 weeks ago


    England,, UK, United Kingdom SANY UK & Ireland Full time

    Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers.Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 40,000 staff, and it is also...

  • Field Service Engineer

    3 months ago


    England,, UK, United Kingdom Chloride Full time

    Primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the...

  • Financial Advisor

    3 months ago


    England,, UK, United Kingdom St. James’s Place Full time

    Are you an ambitious professional looking to progress your career?St. James’s Place has helped people and businesses achieve their lifelong ambitions through high quality financial advice. SJP support 4,500 talented advisers making us the biggest Wealth Manager in the UK.Operating in London, our largest and top performing practices have further expansion...