FM Contracts Manager

4 weeks ago


Leeds UK, West Yorkshire, United Kingdom First Response Group Full time

As an FM Specialist, you will be a key player of our operations, ensuring a seamless and efficient service to our clients while fostering business growth. You will be the driving force behind large projects, managing property compliance, and ensuring top-notch customer service.


First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.


We provide a dynamic and supportive work environment where you can grow and learn. We value our employees and invest in their professional development.


If you are looking for a challenging role in a fast-paced, innovative company, this is the opportunity for you.


Key Responsibilities:

  • Client Liaison: Establish direct, efficient communication with clients, maximising business opportunities and developing organic growth.
  • Quotation Management: Generate customer quotes as required, ensuring transparency and competitiveness.
  • Project Facilitation: Oversee large projects, coordinating with specialist engineers and supply chain partners to ensure timely and quality delivery.
  • Property Compliance: Manage and oversee property compliance, ensuring adherence to all relevant regulations and standards.
  • Site Management: Conduct client site visits, asset verifications, and condition surveys, ensuring comprehensive understanding of client needs.
  • Resource Management: Organise the delivery of equipment, uniforms, and materials to sites as needed, ensuring smooth operations.
  • Team Support: Provide support to the FM helpdesk and collaborate with a team of FM coordinators, fostering a collaborative and efficient work environment.
  • PPM Schedules: Develop and manage Preventive Maintenance (PPM) schedules, ensuring regular maintenance and minimizing downtime.
  • Quality Assurance: Perform quality checks on job completions, ensuring high standards are consistently met.
  • Supplier Management: Manage supplier performance, resourcing, onboarding, and engagement with new suppliers, ensuring a robust and reliable supply chain.
  • Client Meetings: Conduct monthly review meetings with clients, fostering strong relationships and addressing any issues or concerns.
  • Bid and Tender Support: Assist the department head with resourcing for bids and tenders, contributing to business growth and development.


Qualifications and Skills:

  • Experience in both hard and soft FM.
  • Familiarity with ISO Quality standards and Health and Safety legislation.
  • Proven management experience within an FM setting, including project management.
  • Ability to support a team and plan and organize PPM schedules.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work under pressure with strong leadership and decision-making skills.
  • Customer-focused and self-motivated.


Company Benefits:

  • Training and development
  • Company Car
  • Fuel Card
  • Mobile Phone
  • Laptop
  • Referral Scheme - £100 successful referral
  • Healthcare package which includes access to EAP
  • Pension Scheme


Essential Requirements:

  • Full UK driving licence.
  • Background in FM or property management .
  • Ability to analyse budgets/profit plans and organize and run business and/or training meetings.


Experience:

  • Minimum of 2 years in a management/supervisory role in an FM environment.
  • Building management qualification (IWFM) is preferred.
  • Familiarity with M&E equipment functioning in a commercial building (office, warehouse, residential block etc).
  • Proactive mindset with ambition to aid growth and development of the department.
  • Excellent communication skills at all levels and experience managing supply chain partners and site staff.
  • Good business acumen: experience in winning new work is advantageous but not essential.



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