Out of Hours Department Manager

1 week ago

Dartford Kent DA ED, Dartford, United Kingdom Stannah Full time

Out of Hours Department Manager Jobs in Dartford at Stannah Join Our Team

Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford.

This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during evenings, weekends, nights, and bank holidays. The Out of Hours service delivery is part of our National Service Branch Teams enabling 24 hour, 7 days a week support.

As the Out of Hours Department Manager, you will work 37 hours per week, with the flexibility required to meet business needs. This job is a permanent role.

This is a great opportunity for a dynamic leader who is passionate about customer service and team development, with the drive to deliver operational excellence.

To be successful as the Out of Hours Department Manager, it is essential that you have previous experience in service-driven operations or call centre leadership. Experience in the vertical transportation industry or a similar field-based service sector would be desirable.

Out of Hours Department Manager Responsibilities:

  • Managing the OOH team in Dartford, ensuring excellent service delivery and adherence to safety standards.
  • Motivating, coaching, and developing team members to achieve their full potential.
  • Monitoring performance metrics and resolving escalations to maintain exceptional customer service.
  • Overseeing rota planning, resource allocation, and telephony system reporting.
  • Acting as the senior point of contact for OOH queries, complaints, and escalations.
  • Supporting innovation, including potential lift monitoring technologies like IoT systems.

Out of Hours Department Manager Requirements:

  • Proven leadership experience in a service-driven, operations, or call centre environment.
  • A coaching mindset with a passion for employee development and customer satisfaction.
  • Flexibility to work unsociable hours and occasional travel as required.

If you have previous experience working as an Out of Hours Department Manager or in a similar leadership role and are looking for an Out of Hours Department Manager job in Dartford, please click the "apply now" button or contact us for further information.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Market Aligned Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days’ annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being
  • Enhanced maternity and paternity provision
  • Free parking
  • Company Funded LinkedIn Learning Account
  • Company Vehicle

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

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