Head Of Department

6 days ago

Dartford Kent, United Kingdom Stannah Full time

This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during evenings, weekends, nights, and bank holidays. As the Out of Hours Department Manager, you will work 37 hours per week, with the flexibility required to meet business needs. This job is a permanent role.
Experience in the vertical transportation industry or a similar field-based service sector would be desirable.
Motivating, coaching, and developing team members to achieve their full potential.
Monitoring performance metrics and resolving escalations to maintain exceptional customer service.
Overseeing rota planning, resource allocation, and telephony system reporting.
Acting as the senior point of contact for OOH queries, complaints, and escalations.
Supporting innovation, including potential lift monitoring technologies like IoT systems.
A coaching mindset with a passion for employee development and customer satisfaction.
Flexibility to work unsociable hours and occasional travel as required.
Stannah is a family-owned manufacturing and engineering company. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. We also provide maintenance and repair services.
We are a Disability Confident Committed Employer. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community
Profit Share Bonus Scheme, paid to all employees every quarter. 25 days holiday, plus bank holidays
~ Holiday scheme to buy extra days’ annual leave
~ Pension Scheme. Matched contribution/salary sacrifice
~ Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
~ Life Assurance Scheme
~ Long Service award scheme, with holiday benefit
~ Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
~ Employee Assistance Programme. Free parking
~ Company Funded LinkedIn Learning Account
~ Company Vehicle

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