Out of Hours Contact Centre Team Leader

1 week ago

Dartford, United Kingdom Stannah Full time

Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team

Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office.

This job will involve managing a small team that plays a crucial role in supporting our extensive network of Service Branches in delivering exceptional service to our valued customers outside of regular working hours. This involves resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.

The Out of Hours service delivery is part of our National Service Branch Teams enabling 24 hour, 7 days a week support.

As the Contact Centre Team Leader you will work 30 hours a week outside of our core Monday to Friday working hours, enabling 24 hour, 7 days a week support. This will include: evening, night and weekend shifts.

This is a great opportunity for a Contact Centre Team Leader with a proven track record in a similar business environment, where you have successfully managed a contact centre team supporting field teams and customers.

Your exceptional interpersonal skills and ability to adapt to various situations will be key in fostering positive relationships and driving team performance.

Out of Hours Contact Centre Team Leader Responsibilities:

  • Support the team to deliver a service professionally with pride.
  • Overall management of the team, monitoring attendance and performance. Carry our regular reviews, and identify areas for training and development
  • Maintain communication with customers and resolve complaints
  • Ensure activities are scheduled to ensure services are delivered effectively
  • Attend regular meetings

Out of Hours Contact Centre Team Leader Requirements:

  • Previous experience managing a team in a similar environment
  • NVQ 3 in Management or equivalent
  • NVQ 3 in Customer Service or equivalent

If you have previous experience working as a Contact Centre Team Leader or Contact Centre Supervisor and are looking for a Contact Centre Team Leader job Dartford , please click the "apply now" button or contact us for further information.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Market Aligned Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days’ annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being
  • Enhanced maternity and paternity provision
  • Free parking
  • Company Funded LinkedIn Learning Account

Appropriate right to work must be held by applicants. Sponsorship is not available.

#alljobs

  • Out of Hours Contact Centre Team Leader

    2 days ago

    Dartford, United Kingdom Stannah Full time

    Job DescriptionOut of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office.This job will...

  • Out of Hours Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom CV-Library Full time

    Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office. This job will involve...

  • Out of Hours Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office. This job will involve managing a...

  • Out Of Hours Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team!Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford.Candidates must live within a commutable distance of our Dartford Office.You will be required to work shifts within the office.This job will involve managing a...

  • Out of Hours Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office.This job will involve managing a...

  • Out of Hours Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office.This job will involve managing a...

  • Out of Hours Contact Centre Team Leader

    6 days ago

    Dartford, Kent, DA1 5ED, Dartford, United Kingdom Stannah Full time

    Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office.This job will involve managing a...

  • Stannah | Out of Hours Contact Centre Team Leader | dartford

    4 days ago

    Dartford, Kent, United Kingdom Stannah Full time

    Job Description Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office. This job will...

  • Contact Centre Team Leader

    6 months ago

    Dartford, United Kingdom Rydon Full time

    Overview: Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre has an opportunity for a Team Leader to join us on a 12 month maternity cover basis. Our Contract centre in Dartford, Kent is full of outgoing and friendly people. Every successful customer service centre is a reflection of the people who work in it and our call centre is no...

  • Weekend - Out of Hours Call Centre Agent

    6 months ago

    Dartford, United Kingdom K&T Heating Services Ltd, part of the Sureserve Group Full time

    **K&T Heating is a leading gas compliance company in the Southeast that services in the region of 200,000 properties across London and the Southeast, providing pivotal services for local authorities and social housing association residents. With the expansion of our business, we have exciting opportunities to join our Out of Hours Team at our new Dartford...

  • Out of Hours Department Manager

    1 week ago

    Dartford, United Kingdom CV-Library Full time

    Out of Hours Department Manager Jobs in Dartford at Stannah Join Our Team! Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford. This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service...

  • Out of Hours Department Manager

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Department Manager Jobs in Dartford at StannahJoin Our Team! Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford. This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during...

  • Out Of Hours Department Manager

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Department Manager Jobs in Dartford at Stannah Join Our Team!Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford.This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during...

  • Out of Hours Department Manager

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Department Manager Jobs in Dartford at Stannah Join Our Team!Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford.This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during...

  • Out of Hours Department Manager

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Department Manager Jobs in Dartford at Stannah Join Our Team!Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford.This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during...

  • Out of Hours Department Manager

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Out of Hours Department Manager Jobs in Dartford at Stannah Join Our Team!Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford.This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during...

  • Out of Hours Department Manager

    3 days ago

    Dartford, United Kingdom Stannah Full time

    Job DescriptionOut of Hours Department Manager Jobs in Dartford at Stannah Join Our Team!Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford.This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional...

  • Project Team Leader

    6 months ago

    Dartford, United Kingdom Universal Business Team Full time

    UBT Recruitment are working with an extremely reputable family-run SME based in Dartford. They are seeking a highly motivated and enthusiastic Project Team Leader to oversee the effective implementation of all projects and ensure they are completed on time, in budget and fully to the customer's satisfaction. This role requires a strategic thinker with...

  • Out Of Hours Administrator

    3 days ago

    Dartford, United Kingdom Stannah Full time

    Out Of Hours Administrator - Dartford - Apply Now to join Stannah Do you have excellent customer service skills and are looking for a evening job?We have an exciting opportunity for an out-of-hours Administrator to join Stannah.As a Out of Hours Administrator, you will work 17 hours a week, Monday to Friday 16:30 to 22:15 .Bank holidays are shared between...

  • Out of Hours Department Manager

    6 days ago

    Dartford, Kent, DA1 5ED, Dartford, United Kingdom Stannah Full time

    Out of Hours Department Manager Jobs in Dartford at Stannah Join Our Team!Stannah have an exciting opportunity for an Out of Hours Department Manager to join the Out of Hours Department based at Dartford.This job will involve overseeing the smooth operation of the Out of Hours (OOH) Department, managing a dedicated team to deliver exceptional service during...