Senior Customer Service Manager

DIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation.At Konversational, we are building a Managed Service team to work in partnership with customers, helping them realise tangible...

About Harper Harper’s mission is to keep personal service at the heart of the shopping experience in the digital world. Cited as ‘the future of shopping’ by The Telegraph, Harper partners with luxury and premium fashion brands to deliver a suite of elevated Try Before You Buy services to their customers. Clients include Victoria Beckham, Jigsaw, ME+EM,...

Senior Customer Lifecycle ManagerA Senior Customer Lifecycle Manager is required by a rapidly growing Fintech. The Senior Customer Lifecycle Manager will help to develop new product lifecycle activities and lead strategic changes across the existing credit card customer base. You’ll be responsible for identifying and developing lifecycle management...

Are you a Customer Quality Assurance Engineer or Analyst with a passion for delivering exceptional service quality? Do you have experience building and managing a team, or are you eager to take on that challenge?Insignis Talent is working with a rapidly growing Managed Security Service Provider (MSSP) that is actively seeking a Customer Quality Assurance...

Role - Customer Service Engineer (Data Centre)Salary - £32,000Hours - 4 days on / 4 days offLocation - Canary WharfSummary:The Customer Service Technician (CST) is responsible for carrying out Service Requests, which could include remote hands services for customers, cross-/disconnects, and elements of customer implementations.Additional Duties and...

About ripple⁺Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine free alternative to smoking & vaping.Whether trying to quit e-cigarettes or simply seeking a recreational plant-powered puff, ripple⁺ is revolutionising a healthier...

We are thrilled to have partnered with a VC-backed DataTech startup that is seeking a talented Senior Customer Success Manager to join their London headquarters and lead the management and growth of their enterprise clients.With strong support from prominent VC backers, the company has made significant investments in their team throughout 2024, following a...

About Harper The Harper mission is to keep personal service at the heart of the fashion shopping experience both online and in store. Cited as ‘the future of shopping’ Harper partners with the best luxury and premium fashion brands to deliver the ultimate final-mile experience to their clients Harper provides the convenience of an on-demand delivery and...

Nyetimber is a pioneering luxury brand and multiple award-winning English sparkling wine producer. Our story is one of many firsts; we were the first to pioneer the now-established style of English sparkling wine; we were the first to grow the renowned grape varieties Chardonnay, Pinot Noir and Pinot Meunier in England exclusively for producing sparkling...

Role: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...

About NIO CocktailsNIO Cocktails was born in 2017 to change attitudes around cocktail consumption among the general public. The brand rapidly became a leading innovator in the world of ready-to-enjoy cocktails in both Italy and the UK. The concept behind NIO is simple: just shake, tear, pour. NIO, which stands for Needs Ice Only, is based on the dream of...

The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

FPG is recruiting for a Customer Service Specialist / Customer Success Manager with previous experience with service desk / 1st line / 2nd line / 3rd line support for telecoms hardware/connectivity such as Broadband CPE / Routers / Switches / 4G / ADSL / Cisco equipment. This opportunity will be split between 65% being the product expert / 20%...

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre —...

A key role within the growing Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and inline with company standards.A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous...

24K, HYBRID, LONDONIntroductionThe CII’s vision is that working together, as one united profession we will drive confidence in the power of professional standards.To achieve this vision, we are working to provide insightful leadership, relevant learning, and a valued membership proposition to maintain and grow an engaged membership.What we are looking...

Customer Experience ManagerAbout BundlBundl (formerly Sound Travel) is a pioneering disruptor in the event tourism market. We create official, ticket and hotel package experiences in partnership with event organisers and hotels. Bundl is a partnership platform that connects the event and hotel industries to create a zero risk, easy-to-implement new revenue...

Customer Success Manager (Start-up) - London - SaaS - AI Driven Solution Dynamic and rapidly growing SaaS company focused on building Artificial General Intelligence that transform how businesses operate. With a commitment to innovation and a world-class team, we are on a mission to eliminate menial tasks and empower people to work more creatively.About the...