Customer Service Engineer

2 months ago


London UK, UK, United Kingdom InterQuest Group Full time

Role - Customer Service Engineer (Data Centre)

Salary - £32,000

Hours - 4 days on / 4 days off

Location - Canary Wharf


Summary:

  • The Customer Service Technician (CST) is responsible for carrying out Service Requests, which could include remote hands services for customers, cross-/disconnects, and elements of customer implementations.


Additional Duties and Responsibilities:

  • Takes on other special projects/assignments as directed by the Customer Service Manager / Senior Site Manager (or Site Manager).
  • Participates in the full continuous (24x7) Call Out team along with the other Engineers.


Qualifications:

  • Vocational or Bachelor-level qualification of a technical nature (qualified electricians are a distinct advantage).
  • Construction Skills Certification Scheme certification or similar, demonstrating that relevant Health and Safety tests have been passed (desirable but not essential).
  • 3-5 years of relevant experience as a technician in Telco, IT, or DC background (preferred but not essential).
  • Experience with networks desired but not essential.
  • ITIL and/or ServiceNow experience preferred but not essential.
  • Experience working in a client-facing data centre.
  • Demonstrable knowledge of data installations and termination.


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