Cloud Engineer

2 weeks ago


Telford UK, Shropshire, United Kingdom SmartChoice International Limited Full time

CLOUD ENGINEER - AMAZON CONNECT


Key Responsibilities:

  • Technical Implementation: Work closely with senior engineers and architects to design, test, and implement contact center solutions.
  • AWS Expertise: Utilize your knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, API Gateway, Pinpoint, etc.) to help create effective contact center systems.
  • Amazon Connect: Gain hands-on experience with Amazon Connect features, including designing contact flows, setting up agent desktops, and optimizing routing strategies.
  • AWS CDK: Learn and apply AWS CDK for infrastructure automation, streamlining deployments and simplifying management of AWS resources.
  • Troubleshooting & Problem Solving: Resolve technical challenges and ensure smooth performance of contact center applications.
  • Ongoing Learning: Stay up-to-date with the latest in Amazon Connect, AWS services, and contact center technologies.


Key Requirements:

  • A basic understanding of cloud computing and contact center technologies.
  • Familiarity with AWS services and architecture.
  • Strong analytical and problem-solving abilities.
  • Attention to detail and the ability to follow technical specifications accurately.

Preferred Skills:

  • Experience with scripting languages like Python or JavaScript.
  • Previous exposure to performance or load testing in cloud-based systems.


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