Junior Customer Success Executive
4 weeks ago
Are you passionate about forging relationships with customers and providing exceptional support? Hike, a rapidly expanding marketing technology company, on the lookout for a dedicated Junior Customer Success Executive to become an integral part of our team. As our Junior Customer Success Executive, you will be responsible for managing customer calls, live chat support, agency account management, and creating help articles to ensure that our users have the best possible experience with our product.
What is Hike?
Hike is a rapidly growing, seed-funded SEO marketing technology that offers a unique software solution in a competitive market. Our aim is to help small businesses beat bigger businesses and we’re doing this by shaking up the SEO software industry, competing with established players like Semrush and Moz, and revolutionising how small businesses tackle SEO with our user-friendly, AI-powered, automated platform for website optimisation. Our approach is working. In just under four years, we've seen consistent growth and now have over 10,000 users across 70+ countries.
Responsibilities:
- Handle customer Zoom calls, providing timely and effective support.
- Manage agency accounts, ensuring that agency clients receive tailored support and guidance.
- Assist Hike's live chat support, delivering a responsive and engaging experience for our users.
- Create and update help articles to educate customers on using Hike's platform.
- Develop a thorough understanding of Hike's platform, enabling you to provide accurate, tailored guidance to our customers.
- Collaborate closely with our Customer Success, Marketing, and Development teams to ensure a seamless customer experience and prompt resolution of issues.
- Record customer interactions, feedback, and insights to inform product improvements and support resources.
- Identify upselling and cross-selling opportunities, offering customers relevant information about Hike's additional services and features.
- Continuously refine the customer support process by identifying inefficiencies and recommending improvements.
Requirements:
- Though full training will be provided, previous experience in customer support and account management is a plus.
- Exceptional communication and relationship-building skills, with the ability to convey complex information in a clear, concise manner.
- Strong problem-solving and critical-thinking abilities.
- Excellent multitasking and time management skills, capable of handling multiple customer inquiries at once.
- A proactive, adaptable attitude with a willingness to learn.
- A team player mentality, contributing to a positive work environment and collaborating effectively with colleagues.
If you're excited about joining a fast-growing technology company and playing a key role in our customer support strategy, we'd love to hear from you As a Junior Customer Success Executive at Hike, you'll be part of a team of passionate individuals committed to disrupting the small business SEO landscape. You'll have the opportunity to make a real difference in the lives of our users, helping them navigate our platform and improve their online presence.
Salary & Benefits:
- Working Arrangement: Hybrid
- Working Hours: 9am-5:30pm for 2 days/week (office-based), 11:30am-8pm for 3 days/week (work-from-home)
- Contract Type: Permanent
- Hours: Full-Time
- Salary: £24k - £26k base salary, depending upon experience
- Benefits: We offer 25+ days of holiday per year, plus access to Perkbox with points to spend, a competitive pension scheme, and a MacBook laptop.
As this role requires a hybrid working arrangement, we require you to be UK-based and have the ability to drive to our office in Lutterworth, Leicestershire. All non-UK-based candidates will be rejected immediately.
-
Customer Success Specialist
2 days ago
Lutterworth, Leicestershire, United Kingdom Hike SEO Full timeAbout HikeHike is a rapidly growing, seed-funded SEO marketing technology company offering a unique software solution in a competitive market. Our aim is to help small businesses beat bigger businesses by shaking up the SEO software industry and revolutionising how small businesses tackle SEO with our user-friendly, AI-powered, automated platform for website...
-
Customer Success Specialist
3 weeks ago
Market Harborough, UK, Leicestershire, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and financial products. We operate in UK, Ireland, Europe and North America.At Paynt, we aim to be the preferred acquirer for European payment solution providers. We have grown considerably in the last 12...
-
Senior Operations Manager
1 month ago
Lutterworth, Leicestershire, United Kingdom Page Executive Full timeAbout Our ClientPage Executive is proud to partner with a leading player in the Logistics/FMCG industry, boasting a strong workforce of over 10,000 employees. Renowned for their commitment to innovation and quality, they operate numerous facilities across the UK.Job DescriptionTo lead the management of the Integrated and Network operations across multiple...
-
Commercial Insurance Executive
1 month ago
Lutterworth, Leicestershire, United Kingdom Optima UK Inc Ltd Full timeJob Title: Commercial Insurance Executive- New BusinessHours: Monday - FridayOur client, Optima UK Inc Ltd, is seeking a commercial accounts executive to manage new business for the steel and construction industry. The successful candidate will be responsible for office-based telephone business development, managing client expectations and communications to...
-
Commercial New Business Executive
3 weeks ago
Lutterworth, Leicestershire, United Kingdom Heat Recruitment Ltd Full timeThe Role:Heat Recruitment Ltd is seeking an experienced Commercial New Business Executive to join their team. The ideal candidate will have a strong background in commercial policies and the ability to manage in a fast-paced environment.The Opportunity:This is an exciting chance to work with a well-established Insurance Broker, specialising in a range of...
-
Executive Sous Chef Position
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Pure Permanent Recruitment Limited Full timeWe are seeking a highly skilled Sous Chef to join our luxury food establishment based in South Leicestershire. This is a fantastic opportunity for an experienced culinary professional to take on a senior role and contribute to the success of our client.Main ResponsibilitiesAssist the Head Chef in maintaining a high standard of food production and ensure...
-
Customer Service Team Lead
1 month ago
Lutterworth, Leicestershire, United Kingdom Britvic Full timeJob OverviewBritvic is seeking a skilled Customer Team Leader to join our Consumer Brands division. In this role, you will lead a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key ResponsibilitiesEnsure the customer service team...
-
Customer Service Liaison
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Marmion Full timeWe are seeking a highly presentable and professional individual with exceptional customer service skills to support our client's business as a Customer Service Assistant.The successful candidate will be responsible for providing a first-class customer experience, dealing with customer queries and day-to-day activities to ensure customers and suppliers...
-
Executive Chef Assistant
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Pure Permanent Recruitment Limited Full timeJob Title: Sous ChefAbout the Role:Pure Permanent Recruitment Limited is seeking an experienced Sous Chef to join their team in a luxury setting. As a key member of the kitchen team, you will be responsible for maintaining high standards of food production and contributing to the development of menus.Main Responsibilities:• Deputise for the Head Chef in...
-
Executive Assistant
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Avantor Full timeThe OpportunityAvantor, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.We are currently seeking an Executive Assistant to support members of our European Leadership Team. This role will be...
-
Executive Assistant
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Avantor Full timeThe Opportunity:Avantor, a leading global provider of mission-critical products and services, is seeking an Executive Assistant to support European Leaders. This role involves coordinating meetings, scheduling, agendas, slide decks, minutes, and actions tracking.Key Responsibilities:Experience in a PA role, with a track record of developing strong...
-
Executive Chef Assistant
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Pure Permanent Recruitment Full timePure Permanent Recruitment is seeking an experienced Sous Chef for a luxury client. The successful candidate will be responsible for deputising in the Head Chef's absence, ensuring a high standard of food production. Key responsibilities include inputting into menu writing, costing menus, and assisting with recruitment and training of departmental staff. The...
-
Sales Executive
1 month ago
Leicester, UK, Leicestershire, United Kingdom Crest Nicholson plc Full timeCrest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.We are currently looking for an experienced New Homes Sales Executive to join our Midlands division on a permanent basis, this will be a floating sales position,...
-
Marketing Executive
3 weeks ago
Leicester, UK, Leicestershire, United Kingdom Get Laid Beds Full timeMarketing ExecutiveSalary: £24k - £28k Location: Glen Parva, Leicester Are you a creative Marketing Executive with a passion for storytelling? Reporting to the Marketing Manager, you’ll drive our brand’s growth through compelling narratives and captivating campaigns. Your ideas will spark brand awareness and attract a loyal customer base, ensuring Get...
-
Software Engineer
3 weeks ago
Lutterworth, Leicestershire, United Kingdom Nationwide Platforms Full timeWe are seeking a talented Backend Software Engineer to join our team. In this role, you will be responsible for designing and developing high-quality code that meets the needs of our users. You will work closely with our cross-functional team to identify and prioritize features, and collaborate with other engineers to ensure smooth delivery of software...
-
Accountancy Practice Manager
2 weeks ago
Lutterworth, Leicestershire, United Kingdom RECfinancial Full timeWe are seeking a proactive Practice Manager to join our team at RECfinancial. This is an exciting opportunity for a confident and competent individual with several years of experience working in a busy Accountancy Practice. The successful candidate will be responsible for working closely with new clients and understanding their needs, as well as being a...
-
Executive Chef
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Compass Group UK & Ireland Full timeKey Responsibilities:Prepare high-quality food that meets our clients' expectations.Oversee menu changes and identify opportunities for improvement.Listen to customer feedback and implement changes to enhance our food services.Support the creation of new menus and food concepts.Represent Compass Group UK & Ireland and maintain a positive brand image.Monitor...
-
Executive Chef Assistant
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Pure Permanent Recruitment Limited Full timeMain Responsibilities:As a key member of the culinary team, the successful candidate will be responsible for deputising in the Head Chef's absence to maintain a high standard of food production. This will involve inputting into the writing of menus for all food outlets, with regular reviews to ensure they meet the client's expectations. The ideal candidate...
-
Project Manager
4 weeks ago
Lutterworth, Leicestershire, United Kingdom Matchtech Technology Full timeJob Title: Process and Project ManagerJob Reference: Not applicableWe are seeking a skilled Process and Project Manager to join our client, a leading provider of project engineering services in the manufacturing and engineering sectors. The successful candidate will oversee various aspects of the project lifecycle, from enquiry and tender to design,...
-
Sales Executive
11 hours ago
Hinckley, UK, Leicestershire, United Kingdom Search Full timeSales Executive – (Hinckley LE10)Start Date – January 2025 £24k to £26k with £250 for first three months guaranteed bonus Uncapped Monthly and Quarterly Bonus (OTE £40k Top performers £65k +) My client is looking for driven Sales Executives to join their large growing business based in Hinckley.Sales executives are key to my client’s growth and...