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Housekeeping Supervisor

2 months ago

Ballater AB, Ballater, United Kingdom Hilton Grand Vacations Full time

Join Our Team as a Housekeeping Supervisor in Ballater, UK

Join Hilton Grand Vacations as a Housekeeping Supervisor, working full-time with a competitive salary of £24,654.93 per annum. This role requires some weekend work on a rota basis and offers a unique opportunity to contribute to our commitment to flawless service.

Responsibilities

As a Housekeeping Supervisor, you will be playing a pivotal role in supporting the Housekeeping Department. Your duties will be performed to the highest standards and will include:

  • Managing and training Team Members to ensure their performance meets our exacting standards.
  • Allocating work duties to Team Members.
  • Ensuring the daily wash of towels is attended to in-house and counting/bagging the bed linen for collection by our external laundry provider.
  • Ensuring the efficient operation of our in-house laundry and linen stock.
  • Performing stock checks for Suite & Lodge Linen/towels, etc.
  • Ensuring linen and towel stocks are rotated.
  • Managing the workflow in the laundry and ensuring it meets business needs.
  • Managing resort uniform stock and ordering as required.
  • Assisting with the Lodge/Suite deep cleaning processes and any other projects as required.
  • Providing excellent Guest service, including VIP and other special requirements.
  • Ensuring adherence to Resort brand standards at all times.
Requirements

We are looking for candidates who are exceptionally motivated and committed to delivering consistently high levels of quality standards in both work and customer service. The ideal candidate will possess:

  • Positive attitude and good communication skills.
  • Commitment to maintaining high standards of grooming.
  • A proven track record of working with and managing a team.
  • Strong organizational and analytic skills with attention to detail.
  • Experience in managing people, ideally using a coaching style to ensure consistently high standards.
  • Strong communication skills with a passion for delivering exceptional levels of guest service.
  • Proficiency with computers and computer programs, including Microsoft Office.
Preferred Qualifications

While not mandatory, the following qualifications would be advantageous to have experience in a similar position within the hospitality industry.

We are looking for someone who can compete at the highest levels and successfully implement our standards of excellence. If you have a passion for hospitality and are ready to take your career to the next level, we encourage you to apply.

Benefits
  • Free Leisure Club Membership (worth £500)
  • Go Hilton Team Member travel programme (hotel discounts for team members, family and friends)
  • Denplan, Perks at Work and Life Works employee programmes
  • Incremental holiday allowance based on service
  • Staff Accommodation En Suite rooms available
  • The chance to work in a stunning location in Scotland, surrounded by natural beauty.


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