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Performance Data Analytics Manager

3 months ago

London UK, UK, United Kingdom McDonald's Full time

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists likeFortune’s Most Admired CompaniesandFast Company’s Most Innovative Companies.

Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out theGlobal Technology Technical Blogto learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description

You will join the Technology Performance team within Global Technology Strategy, Planning and Performance.

Our mission is to make delicious feel-good moments easy for everyone, this is an exciting opportunity for an experienced data analyst to have a real impact upon thousands of customers in thousands of restaurants every day.

Our purpose is to improve how we deploy, run, and adopt technology through data-driven insights.

Our strategy is to:

  • Ensure important metrics are accessible, usable, and credible.
  • Deep-dive insights from new and existing datasets.
  • Align on data use and continuous improvement.

For example, developing a novel approach to quantifying the availability of restaurant technology, using this to find opportunities and drive strategic decisions.

Your key accountabilities

  • Grow the Technology Performance team through creating new insights and driving change:
  • Develop bold approaches to measure and improve Technology performance.
  • Define appropriate measures/critical metrics and support the identification of appropriate data sources.
  • Interrogate data, identify insights, and build strategies to unlock business value.
  • Share best practice with Market, Segment and Global teams.
  • Build data products such as PowerBI/Tableau dashboards and Python/SQL data pipelines and/or act in a product owner capacity with partners to deliver these capabilities.

Success Measures include:

  • A measurable improvement in Technology Performance (e.g. restaurant stability and hardware compliance).
  • Promote the function and share key insights and results with a variety of internal business customers and broader audiences using data visualization, reporting and dashboard technologies.
  • Manage a transparent backlog of work and prioritize competing demands effectively.
  • Partner with Market technology teams, and Global engineering, data and architecture teams to support specific project deliverables where necessary.
  • Share our best practices with our Global colleagues and importantly, ensure we are identifying and implement standard methodologies already applied elsewhere.

Contributing to our team culture

  • Support the team Director with recruitment, motivation, and recognition.
  • Provide opportunities for team members to share their knowledge with broader audiences.

Qualifications

The ideal applicant will have experience partnering closely with senior customers to identify and solve business problems by offering consultative advice contributing to driving business and cultural change through the delivery of your analysis and insights.

  • BSc Degree in a quantitative field such as Statistics, Mathematics, Computer Science or Engineering, or equivalent professional experience.
  • Deep experience of manipulating, analysing and visualizing data.
  • Adept at building dashboards and reports using PowerBI and/or Tableau.
    • Python knowledge is a plus.

Personal Qualities:

  • Influences customers to bring them round to your point of view.
  • A positive curious mind set, confidence, self-motivation, and logical problem solver.
  • Innovative and learning mind-set and is out to provide value for global technology business partners.
  • Works as part of an Agile team, communicate progress daily and regularly present at various levels.
  • Strong communication skills including prioritizing, problem solving and interpersonal relationship.
  • Ability to apply a simple approach to sophisticated problem solving.
  • Comfortable working in a virtual environment where the team is spread over different locations.

Additional Information

At McDonald’s we arePeople from allWalks ofLife...

People are at the heart of everything wedo,and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”