Service Desk Coordinator
17 hours ago
Fire & Security Role: Are you a Service Desk Coordinator, logging and distributing reactive calls to engineers?
Paying up to £29k
What can you expect as an employee:
Working hours: Monday – Friday, 8.00am – 5.00pm
Salary: Competitive - dependent on experience, skills and qualifications
Benefits: High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday,
Cycle to Work Scheme, Employee Assistance Programme.
The ideal candidate would have:
- Good IT skills and a familiarity with Microsoft packages are essential.
- Excellent customer service skills.
- You will be a team player with ambition.
- Be able to communicate and build successful working relationships with customers and other employees.
- Excellent verbal and written communication skills.
- Administration qualification (desired).
- Industry knowledge would be beneficial.
You should also have the ability to:
- Work on your own initiative or as part of a team.
- Work well under pressure and be able to meet deadlines.
- Have good attention to details and organisation skills.
- Have the desire to learn and continually improve your knowledge.
About the role:
We are seeking an enthusiastic and dedicated Incident Management Coordinator to join our Mansfield team. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.
Location: Mansfield
This is an excellent opportunity for an individual looking to grow their career and become a valued member of the Service & Maintenance team.
You should be positive and enthusiastic with excellent customer service skills.
The role involves:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs.
- Liaise with site engineers to ensure jobs are responded to and updated in real time.
- Process completed paperwork and action additional required where applicable.
- Liaise with the customer to ensure all updates are communicated effectively.
- Ensure completed calls are costed in accordance with contract terms.
- General promotion of the Company and it’s services.
- Updating/maintaining the Company’s maintenance software in line with compliance.
Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career
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