Service Desk Manager

3 weeks ago


Birmingham UK, West Midlands, United Kingdom Chapman Tate Associates Full time

Job Advert: Service Desk Manager – Azure, Microsoft, Servers, SQL Database

Location: Birmingham

Salary: Up to £58,000


ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure, Microsoft Servers, and SQL Databases.


Responsibilities include:

  • Managing the day-to-day operations of the service desk team, ensuring efficient service delivery and meeting SLAs.
  • Leading, mentoring, and developing a team of 1st to 3rd line engineers, ensuring they provide top-quality support and technical solutions.
  • Hands-on technical support and management of cloud and on-premises infrastructure, particularly in Azure, Windows Server environments, and SQL Databases.
  • Troubleshooting and resolving escalated issues from the team and clients.
  • Overseeing the implementation of system updates, maintenance, and optimising performance across various IT systems.
  • Collaborating with key clients to assess their needs and provide tailored technical solutions.
  • Ensuring system security, backups, and disaster recovery processes are in place and operating effectively.


Key Requirements:

  • Proven experience in a service desk management role, ideally in an MSP environment, with the ability to lead and motivate a large team of engineers.
  • Hands-on technical expertise in Microsoft Azure, Windows Server environments, and SQL databases.
  • Excellent communication and leadership skills, capable of guiding and developing a team across different technical levels.
  • Ability to balance managerial responsibilities with hands-on technical duties, providing support where necessary.
  • Experience with networking, IT infrastructure, and system integration.
  • A customer-centric approach, with strong interpersonal skills to work effectively with clients and stakeholders.


What’s on Offer:

  • Competitive salary up to £58,000.
  • A leadership role in a growing and innovative MSP, with the chance to shape and develop the service desk function.
  • Opportunities for career progression and ongoing professional development.
  • A friendly, collaborative working environment that values teamwork and initiative.


If you are an experienced Service Desk Manager who thrives in a hands-on role and has a passion for leading technical teams, this is the perfect next step for you



  • Birmingham, UK, West Midlands, United Kingdom Corriculo Recruitment Full time

    COR6994 Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid, We’re looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapter—building a new site and service desk team in Oxfordshire! The Support Manager Role you will oversee a...


  • Birmingham, UK, West Midlands, United Kingdom Gleeson Recruitment Group Full time

    GRG are delighted to be partnering with a thriving organisation, who are looking to expand their team! We are seeking a highly motivated and organised Operations Support Coordinator to join their Birmingham offices, on a full-time, permanent basis. The role is required to be in office, Monday - Friday and is paying between £24K-£28K.This is a fantastic...


  • Solihull, UK, West Midlands, United Kingdom Energy One Limited Full time

    Energy One Limited, a leading provider of energy software solutions, is seeking an experienced Service Delivery Manager to join our team in Solihull, UK. This role is pivotal in ensuring high-quality delivery of our cloud-hosted energy software across multiple products, with a focus on client satisfaction, seamless operations, and continuous improvement.What...


  • Birmingham, UK, West Midlands, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    Service Improvement Manager Fixed term contract to 2025 with extension to end of 2026 Exciting opportunity to join a large not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups. Working as a Service Improvement Manager, you’ll be responsible for driving continuous improvement to support service excellence for a...


  • Birmingham, UK, West Midlands, United Kingdom Consult Energy UK Full time

    Customer Service Team ManagerWe are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK.Key Responsibilities:Lead, coach, and develop your team to improve performance and achieve...


  • Birmingham, UK, West Midlands, United Kingdom Joblogic Service Management Software Full time

    The Joblogic Story:Established in 1998, Joblogic is the #1 FSM software in the UK. With offices in the UK, Pakistan and Vietnam totalling 400 people we have been in the industry for over 20 years. Although we’ve been in business for a while, our growth only really accelerated from 2021 onwards. Joblogic was bootstrapped to £10m ARR until March 2023 when...

  • Legal Project Manager

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Elevate Full time

    Our customer, a global law firm is seeking an experienced FS Legal Project Manager to join their team on a 4-5 month contract basis. This is an exciting opportunity to join a global law firm and lead high-impact legal projects in a dynamic, collaborative environment. If you have a strong background in legal project management and are eager to work on...


  • Birmingham, UK, West Midlands, United Kingdom Joblogic Service Management Software Full time

    Enterprise Sales Development Representative: About Joblogic: Established in 1998, We’re the UK market leading field Management software provider with offices in the UK, Pakistan and Vietnam. We are currently enjoying significant growth fuelled by a fast-moving, dynamic, and ambitious team which we are looking to expand further. Joblogic is a B2B SaaS CRM...


  • Birmingham, UK, West Midlands, United Kingdom Service Care Solutions Full time

    Instrument Project Engineer – West Midlands – Industrial ManufacturingAbout The CompanyMy client, a leading and established manufacturing business based in the Birmingham area, are currently looking to recruit an experienced Instrument Project Engineer to join their Instrumentation Department.Reporting to the E&I Manager, this is an excellent opportunity...


  • Birmingham, UK, West Midlands, United Kingdom Biffa Full time

    Business Development Manager - Specialist Services (Total Waste Management)Location - NationwideA quick look at the role.The Business Development Manager will manage, develop and maintain a pipeline of high value new business opportunities to deliver profitable growth for the Specialist Services division. The post holder will be a senior business development...

  • Service Engineer

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Home Recruitment Ltd Full time

    Field Service Engineer - Medical Devices.We represent a leading medical device industry company known for its comprehensive range of high-quality medical devices supplied globally. This company is celebrated for its prominent brand and is committed to delivering top-tier solutions across its diverse product portfolio.Their focus on product innovation,...


  • Birmingham, UK, West Midlands, United Kingdom Margetts Fund Management Ltd Full time

    The RoleYou will act as a Customer Service Administrator as part of a team of 8.Duties will include (but not exhaustive):Responding to queries via email, post and telephone.Completing anti-money laundering checks as part of all customer due diligence, internal and external fraud controls.Office administration, including scanning documents.Complete...


  • Birmingham, UK, West Midlands, United Kingdom ColCap Full time

    This role is instrumental in supporting the Director of Servicing in ensuring that the ColCap UK mortgage portfolio is serviced in accordance with the agreed Policies and Procedures and that ColCap UK achieves its aims of managing a profitable mortgage portfolio with good customer outcomes. The post holders' key responsibilities: Must be a hard-working...

  • Service Engineer

    5 months ago


    Birmingham, UK, West Midlands, United Kingdom Johnson Controls International Full time

    Johnson controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.As a business Johnson control owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.This position is working for our ADT brand. At ADT we are passionate...


  • Birmingham, UK, West Midlands, United Kingdom NES Fircroft Full time

    Position: Service Sales SpecialistLocation: Working from Home (North England)Benefits: Competitive Salary, Company Car / Car Allowance, 10% Bonus, Standard UK Benefits.Profile:This new service sales specialist role is an exciting opportunity, where you’ll be responsible for growth of the service customer base, as well as the sale of advanced / digital...


  • Birmingham, UK, West Midlands, United Kingdom KYOCERA Document Solutions UK Part time

    Role Division: Field ServiceBased: Field Based (Birmingham)Reporting to: Regional Service ManagerContract: Perm, Full timeWe are looking for someone who has a technical aptitude around mechanical or electrical components.We have an exciting opportunity that has arisen for a Field Service Technical Specialist based in the mentioned area. Applicants will...

  • Senior Account Handler

    2 months ago


    Birmingham, UK, West Midlands, United Kingdom NFP, an Aon company Full time

    We are recruiting for a Senior Account Handler to assist in delivering exceptional service to NFP clients through a desk-based service model whilst assisting in increasing business efficiency and optimising service delivery. Overview of duties:Provide a high level of professional advice and all-round service in all aspects of the client relationship -...


  • Birmingham, UK, West Midlands, United Kingdom ENVEA Global Full time

    Field Service Engineer – Midlands AreaThe role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding...


  • Birmingham, UK, West Midlands, United Kingdom nGenium Full time

    Position: Dental Field Service EngineerLocation: Nationwide, UK (North, Midlands, South, Southwest, and Edinburgh)Employment Type: Full-TimeAbout the RoleAn exciting opportunity has arisen for a skilled Dental Field Service Engineer to join a leading dental engineering team. This role involves the maintenance, supply, and training on dental equipment. You...


  • Birmingham, UK, West Midlands, United Kingdom Johnson Controls International Full time

    What you will do As a National Accounts Programme Coordinator, you will be responsible for coordinating and deploying various national account customer programs, while supporting national accounts sales channels and operational teams to deliver excellent customer service. You will ensure that all tasks are aligned with customer Key Performance Indicators...