Supporter Experience

2 weeks ago


London, UK, United Kingdom ART FUND Full time

Supporter Experience & Operations Lead

Location: King's Cross, London N1C, Hybrid

Contract: Permanent

Hours: Full time

Salary: £47,000

Who are we?

Art Fund is the UK’s national fundraising charity for art. We believe that art can make you see, think and feel differently, and through our work we help make art more accessible to as many visitors as possible, wherever they are. We give grants to help museums and galleries acquire works of art for their collections, share them with wide audiences, and support the training and professional development of curators. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many trusts, foundations and individuals.

The role

Art Fund is looking for an experienced Supporter Experience & Operations Lead to play an integral role within the membership team.

Joining a friendly and passionate environment, this post is a great opportunity for someone with a background in managing consumer-facing membership and/or donor operations to innovate, improve, and deliver an outstanding membership and supporter experience.

The post-holder is responsible for overseeing the development and management of all membership-related systems, effective supplier relationship management, payment processing, financial reconciliation, and membership budgeting and forecasting. This is also an exciting time to join our fantastic team as we move into the delivery phase of a project to replace and upgrade our current CRM system to Salesforce.

Managing the Supporter Services Coordinator, you’ll ensure the delivery of outstanding customer service to our members, donors, and prospects – ultimately supporting Art Fund’s vision to open the doors to great art and culture for everyone.

You’ll also have substantial supplier management experience (ideally within a customer-facing service environment) with the ability to proactively manage supplier contracts and relationships to maintain the best-possible service and value. Critically, you will be proficient in managing and automating complex processes utilising a variety of systems including CRM and other SaaS systems with support from an in-house tech team.

As a senior team member, the post-holder will possess excellent stakeholder management skills and a track-record of working collaboratively to achieve transformative change.

Key Employee Benefits:

  • Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
  • Free National Art Pass (NAP) – for yourself and another person of your choice.
  • Art time – a half day per month to visit museums and galleries.
  • Life Assurance – cover for up to three times your basic salary.
  • Season Ticket Loan
  • Healthcare cash back plan and wellbeing app
  • Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23:59 on 10 November 2024.

Please expect first interviews to be online on the 14 and 15 November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.



  • London,, UK, United Kingdom Ted Experience Full time

    About Us at Ted Experience: Our mission - “Offering bespoke workforce solutions to sell, sample, demonstrate and audit for the world’s largest companies – optimised by Ted-technology.”At Ted, we blend expert staffing, innovative technology, and streamlined processes to remove the typical challenges associated with working with people at scale. We...


  • London,, UK, United Kingdom Ted Experience Full time

    About Ted: At ted, we specialise in deploying large-scale workforces to drive sales, audits, and product demonstrations across the globe. Our operations are continuous, seamless, and precisely managed for some of the world’s leading companies and brands. Leveraging our cutting-edge ted-tech platform, we enable, manage, and report on these activities in...


  • London,, UK, United Kingdom Ted Experience Full time

    This RoleOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.As a...


  • London,, UK, United Kingdom Ted Experience Full time

    About Ted Experience?People, Simplified.We do bespoke workforce solutions to sell, sample, demonstrate and audit for the world’s largest companies – optimised by Ted-technology.About The Role? We are seeking an experienced and dynamic National Field Sales Manager to head up our National field sales function and manage our key account. The successful...


  • London,, UK, United Kingdom Folio UK Part time

    Company DescriptionFolio, established in 1986, is a leading facilities support provider in the UK, managing over 5 million square feet of property. Specializing in property and equipment-based asset management, we deliver high-quality services to customers in the UK & Europe, focusing on continuous improvement in the working environment. With a reputation...


  • London,, UK, United Kingdom Smokeball UK Full time

    Are you tech-savvy with a passion for delivering excellent customer service? Do you thrive in a fast-pace environment where every call is a new opportunity? Then we would love to hear from you! Join us and be part of the Smokeball UK team. About SmokeballWith offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice...


  • London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support ServicesReporting to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...


  • London,, UK, United Kingdom Adecco Full time

    Job Title: UX ResearcherLocation: LondonRemuneration: £50 per hourContract Details: Temporary contract, 12 monthsResponsibilities:Our client, a leading tech company, is seeking a UX Researcher to join their team in London on a temporary basis. As a UX Researcher, you will play a crucial role in shaping the user experience of their products and services. You...


  • London, UK, United Kingdom The Ned Careers Full time

    Our Guest Experience Centre provide exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a supervisor of a key team providing support to all operational departments, the Guest Experience Supervisor is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to...


  • London,, UK, United Kingdom Bundl Full time

    Customer Experience ManagerAbout BundlBundl (formerly Sound Travel) is a pioneering disruptor in the event tourism market. We create official, ticket and hotel package experiences in partnership with event organisers and hotels. Bundl is a partnership platform that connects the event and hotel industries to create a zero risk, easy-to-implement new revenue...


  • London,, UK, United Kingdom Gordon Ramsay Restaurants Full time

    We are on the search for a high calibre Guest Experience Executive who can take the lead in handling guest bookings and enquiries via phone or emails at our Support Office in Wandsworth, SW London (SW4).As a world-class restaurant business and brand, delivering the highest levels of guest experience is crucial, therefore this role sits at the very heart of...


  • London, UK, United Kingdom myGwork Full time

    This job is with Mindshare, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Position at Mindshare Worldwide Customer Experience, Partner Job title: Customer Experience Partner, Owned SolutionsGroup: Mindshare...


  • London, UK, UK, United Kingdom deverellsmith Full time

    Role OverviewWe are looking for a Customer Experience Coordinator, supporting resident satisfaction at two premier London developments reporting to the Head of Customer Experience, you'll provide a seamless resident experience in collaboration with developers.Key ResponsibilitiesPrimary contact for residents, managing move-ins and addressing...


  • London,, UK, United Kingdom Few&Far Full time

    Few&Far has teamed up with a Series A start-up based in London. Thy are looking for an ambitious, self-starting Customer Support Lead who is passionate about creating exceptional customer experiences and driving growth in a fast-paced, design-led, and iterative environment.This is a role for someone who loves the challenge of creating something from scratch...


  • London,, UK, United Kingdom GPE Full time

    Reporting to the Flex Senior CX Manager and operating within our CX Team, the Customer Experience Manager role is key in helping us deliver a market-leading fully managed workplace experience, with the customer at its heart.At GPE we are committed to excellence and consistently delivering the brilliant basics will demonstrate this. To do that, you will...


  • London, UK, United Kingdom SOUTH BANK COLLEGES Full time

    The Role South Bank Colleges are looking for a highly motivated and energetic Work Experience Placement Officer, with experience of working across curriculum areas; such as Health & Science, Digital Media, Engineering, Construction and Child care and Education. You will be required to source potential work placement opportunities within these industries...


  • London, UK, United Kingdom SOUTH BANK COLLEGES Full time

    South Bank Colleges are looking for a highly motivated and energetic T-Level Work Placement Officer, with experience of working across curriculum areas, such as Health & Science, Digital Media, Engineering, Construction, Early Years and Education. You will be required to source potential work placement opportunities within these industries and ensure that...

  • Business Analyst

    2 months ago


    London, UK, United Kingdom NatWest Full time

    Join us as a Business Analyst (Developer Experience)This is an opportunity to Join our new Developer Experience team building, migrating to and running our new API Gateway to enable our clients to empower their propositions with simple, intuitive APIs and clear documentation.It’s a chance to take advantage of our development programmes and advance your...


  • London, UK, UK, United Kingdom Create Academy Full time

    **Please only apply for this role if you have proven experience working as a UX designer**About Create AcademyWe are on a mission to help people live more creative and fulfilled lives through joyful learning experiences. As a team we see ourselves as lifelong learners, not afraid to experiment or make mistakes, while living out our values of bringing joy,...

  • Account Manager

    3 months ago


    London,, UK, United Kingdom Edison Smart® Full time

    We are looking to hire an Account Manager with BAS experience who will be responsible for managing existing PPM contracts.The client I am working with is a leader within innovative design of Building and Energy Management Systems and embracing new technology to enable the delivery of Smart Buildings. Their capabilities include the complete life cycle of a...