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Information Technology Support Specialist
4 months ago
Are you a skilled IT Technical Support Specialist looking for your next challenge? Our client is seeking a talented individual to their multi-award-winning company based in Ayrshire.
- £26,000 per year
- Career Progression
This role would require traveling to various sites around Ayrshire. This role is an on call rota which currently sits at 1 in 5 weekends.
Your responsibilities include:
- First-line support answering I.T. helpdesk calls and responding to requests via the online ticket system.
- Use MDM and asset management software to catalogue company devices
- Support 100+ Windows and 8+ Apple computers across eight sites providing both hardware and software support.
- Perform account management for various business services.
- Administrate Windows Servers for each site.
- Participate in the out-of-hours on-call support rota.
- Travel to sites in the event a problem cannot be resolved remotely.
- Assist with the installation of new networks (termination and cable draws).
- Configuration of network devices (pfSense, Unifi, TP-Link).
What you’ll need
- A passion or general interest in IT and computers is essential.
- At least 1 year experience in a similar role.
- You will be a strong communicator and able to manage your time effectively.
- Any computing-related degree or professional qualification would be highly beneficial.
- A full UK Driving License.
What we’ll offer you?
A great range of employee benefits. The opportunity to forge a career within a fantastic organisation. The skills and knowledge to develop you as an IT professional.
Other benefits include:
- Staff discounts
- Birthday Incentive
- Length of Service Incentive
- Career Progression
- Training and development