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Customer Service Administrator

1 month ago

London UK, UK, United Kingdom Considerate Constructors Scheme Part time

About the Role

We are looking for a self-motivated individual to join our Customer Service Team. In this part-time role, you will manage queries from the public and stakeholders, resolve issues, and escalate as needed. The position involves a shared schedule of days to cover the week, with a crossover day for service continuity.


What You'll Do

  • Registrations: Responsible for processing new customer registrations, updating records, generating invoices, and managing additional product orders within the CRM system.
  • Customer Support: Handle and close out queries from the public and stakeholders in a timely and efficient manner, ensuring high standards of customer service.
  • Team Collaboration: Work within a close-knit, high-performing team, maintaining positive relationships with colleagues and stakeholders.


Ideal Candidate

  • We are looking for an individual who thrives in a fast-paced, collaborative environment and delivers outstanding customer service. Strong communication and problem-solving skills, along with experience in CRM systems, particularly Salesforce, are highly desirable.


Other Information:

This job description outlines the primary responsibilities at the time of its creation. It is not exhaustive and may evolve as the role develops. Additional tasks may be assigned by management as necessary.


What We're offering:

Annual Base Salary between: 24,500 to £27,000 pro rata

Generous Time Off: 25 days annual leave, 1 Volunteer Day, 3 additional Christmas leave days, plus all UK public holidays.

Health & Wellness Benefits:

  • Private Medical Healthcare, including a comprehensive Dental Plan.
  • Wellbeing Allowance of £1,200 annually, which includes access to a Nuffield Health Membership.

Financial Security:

  • Pension Scheme.
  • Life Assurance.


Why Join CCS?

At CCS, we’re not just transforming an industry—we’re building trust and setting benchmarks for the future of construction. By joining our team, you’ll contribute to a mission that makes a real difference, while also gaining opportunities for personal and professional growth.

Are you ready to lead the way in redefining customer service in construction?

Apply today and be part of something bigger at CCS