Customer Service Administrator

1 week ago


London, UK, United Kingdom Bloom Careers Full time

Customer Service Administrator

£28k - £33k per annum + bonus

North West London. Hybrid (3 days on site)


My client is a thriving eCommerce business with a portfolio of successful beauty brands. Growing over 100% in the past year, they have won numerous awards and accolades including UK’s Fastest Growing Companies on the Sunday Times List.


Due to continued growth and success, the opportunity to recruit a Customer Service Administrator has arisen. The role will involve supporting a busy team with all aspects of customer care, from dealing with customer queries regarding products and orders, to managing their customer feedback online.


Responsibilities


  • Answering customer calls to deal with queries, product information, delivery information and general questions.
  • Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
  • Use of Zendesk to respond to customer messages
  • Communicating with customers to ensure the business receives positive feedback on our e-commerce channels.
  • Quality Control / Product testing to identify products with potential issues
  • Processing claims with our delivery couriers for missing customer deliveries.
  • General office support to ensure customer orders are received and processed smoothly.


Requirements


  • Ability to be clear and concise with communication (oral and written).
  • Driven & self-motivated, a strong planner and well organised.
  • Strong analytical and numerical skills
  • Excellent interpersonal and communication skills
  • Working within an ever changing and fast paced company
  • A good understanding of beauty products is essential
  • Strong skills in Microsoft Excel Application and other Office Applications



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