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Keyholder (M/F)

2 months ago

UK, UK, United Kingdom Sézane Full time
More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Sézane is a playground which resembles no other, your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you

We are seeking the talents of a Keyholder (M/F) to contribute to the next chapter of Sézane's journey. The position is based in London.

Your Missions Will Be The Following

Ensure a unique customer experience within your boutique:

  • Demonstrate proactivity, expertise and passion (keys to experience)
  • Orient apartment and web solution (omnichannel)
  • Use the different Sezane & October communication channels to develop your crop products
  • Transmit your products, knowledge and sales techniques by demonstrating pedagogy to customers and employees
  • Propose recommendations and constructive proposals to floor managers by offering you on your knowledge, the needs of the customers, your expertise and the knowledge of the team
  • Provide quality concierge service by respecting the relevant procedures

Be The Floor Manager Relay

  • Have a 360 field vision to ensure an optimal customer experience
  • Be available to all employees through your field presence
  • Lead and empower teams on a daily basis
  • Communicate the information necessary for the activity
  • Foster cooperation within the team and between Managers
  • Create group cohesion and mutual support
  • Manage your team by motivating it and creating a positive and harmonious work environment
  • Generate enthusiasm and passion through team animations, morning briefings, information sharing
  • Train new employees
  • Embody your role as local manager by sharing employee questions with the Floor Manager

Guarantee The Brand Image

  • Be responsible for the incarnation of the brand by the teams (Grooming / Attitude)
  • Ensure the good maintenance of the apartment
  • Participate in the establishment of collections and ensure follow-up
  • Ensure that the merch is maintained throughout the day
  • Follow fashion trends, ensure competitive intelligence

Be Responsible For Operations And Efficiency

  • Plan and organize store activity (daily planning)
  • Master Sézane policies, standards and procedures
  • Apply and enforce operational processes, in particular cash management (opening and closing)
  • Manage specific processing processes (returns, exchanges, reservations)
  • Train Employees in the use of cash registers, the related procedures and transmit them good practices in order to offer the best Customer Experience
  • Ensure the safety of people and property.
  • Fighting shrinkage

Requirements

Passionate about retail, you want to satisfy your customers through your sense of service and your generosity.

Through your posture and your proactivity, you are a conductor in the field and like to lead your team by example. You are good at supporting and developing your employees to guarantee optimal customer service.

We are looking for an agile person, with a sparkling and dynamic personality to carry out all these missions.

Did you recognize yourself in this description and want to join the Sézane adventure? So don't wait any longer