Technical Services Manager – UK

2 months ago


UK, UK, United Kingdom SIMPLEX Recruitment Full time

Job purpose:

Responsible for promoting the image of the company to existing and potential customers, from OEM level through to polymer processors, by providing a comprehensive package of technical support and project management.


Responsibilities:

  • Support existing customer technical enquiries and issues.
  • Support potential new customers' technical enquiries and issues.
  • Support all processing trials including injection moulding, extrusion and blow moulding.
  • Control and manage the project data sheet process.
  • To manage internal technical enquiry process.
  • Liaise with Application Development team globally to obtain required results.
  • Handling inbound customer technical enquiries.
  • Manage projects on a technical level at customers from concept to commercialisation – commercial activities to be handled by the sales team.
  • Handle material complaints.
  • To be able to present and support customer Tech Days.
  • To attend trade shows supporting the sales team as required.
  • You will also be required to travel in Scandinavia, Ireland and Mainland Europe as required.


Authorities:

  • Within the commercial framework set by the Sales Manager(s).
  • Identify stakeholders and decision makers in the value chain and convince them of the value proposal.
  • Network building within the industry.
  • Knowledge building and propagation of that knowledge within the Business Unit.


Knowledge and Educational Level:

  • Preferably educated to HNC/HND or above in a relevant subject i.e. polymer or materials science.
  • Relevant experience in the plastics industry.
  • Ability to interpret MoldFlow analysis results is preferred.
  • Ability to understand FEA results would be desirable.
  • Strong understanding of the injection moulding process and extrusion process.
  • Good analytical approach to problem solving.
  • Good understanding of mechanical properties and the relevance these have on product design.
  • Good understanding of design principles for polymers.
  • Good understanding of injection mould tools.
  • Knowledge of the industry and markets, detailed know-how of products, applications, competitive materials and competitors.
  • Excellent communication and social skills.


Required level of experience:

  • Minimum of 5 years relevant B2B experience in the field of sales and business development.
  • Analytical with good judgement, business sense and problem-solving skills.
  • A strong negotiator able to identify customers’ needs and be persuasive when presenting ideas.
  • A team player able to work independently.
  • Relation builder with good social and networking skills.
  • Structured worker with good time management and project management ability.


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