Digital Services Manager

2 weeks ago


UK, UK, United Kingdom Karndean Designflooring UK Full time

In 1973, Karndean started life as a small family business. Now we are one of the world's most renowned and respected luxury flooring brands. We recognise our people as being the key drivers of our success and its their passion and innovation that have allowed us to continue growing as a business.


We have an exciting opportunity for a Digital Services Manager to join us, working as part of the Global Services Team leading and developing our in-house digital team.


The Digital Services Manager is a forward-looking, commercially savvy, digital professional who combines technical know-how with excellent soft skills to successfully communicate and collaborate at all stakeholder levels. Accountable for our global website platform, related online tools and agency partnerships, this person is comfortable using analytics to inform recommendations for change and is interested in new technology development and continual improvement to support Group goals for business growth and industry leadership.


Responsibilities:


  • Manage global and regional initiatives related to digital improvements, running a clear project plan and having accountability for keeping on track in terms of time and budget.
  • Lead and develop the central digital team (website executive, website assistant, PPC/SEO specialist) overseeing their day to day work and actively supporting their personal development.
  • Actively research and review new software and tools that will enhance customer experience and engagement.
  • Communicate with senior stakeholders and regional digital teams around the world to share insight gathered and best practice recommendations.
  • Build and maintain strong relationships with regional digital stakeholders.
  • Regular horizon scanning to understand what is coming in terms of CMS development, online legislation, AI capabilities and changes to reporting tools.
  • Manage the relationship with our third party suppliers, overseeing day to day web support and ensuring any critical P1 incidents are dealt with quickly and efficiently.
  • Using GA4 data, provide insightful reporting on online performance, assessing current state and recommending improvements.
  • Technical knowledge – working knowledge of CMS, UX, web design, SEO, Google Ads, GA4 and related software that ensures a rounded digital experience.
  • Monitor competitor websites and tools.
  • Work with Group stakeholders to develop central digital strategy that ties in with broader IT and business strategies.
  • Liaise with regional digital marketing teams to develop regional digital strategy, support local initiatives and introduce fresh ideas and recommendations.
  • Ensure the digital budget is closely controlled, having accountability for all spend related to the website platform and its tools.


  • Collaborate with other Group team managers to ensure joined-up thinking and activity across online and offline marketing, bring ideas and solutions to the table as required.

Skills


  • Line management and agency management skills with track record in getting the best out of individuals and third party providers.
  • Highly organised and able to work independently with excellent project and budget management experience.
  • Strong analysis and reporting skills.
  • Excellent communication skills – able to communicate knowledgably about online systems and analytics and translate this into day-to-day language.
  • High emotional intelligence – listening, collaborating, adapting, information sharing are all key skills for success in this role.

Experience


  • Extensive digital marketing experience in both technical and strategic website development and management, SEO, GTM and analytics (PPC knowledge desirable but not essential).
  • Direct use of WYSIWYG web content management systems.
  • Demonstrable experience of direct people management and development.
  • Very good understanding of Google Analytics and related reporting tools.
  • Demonstrable experience of CMS editing and administration.
  • Some experience of managing digital projects is essential.

Character Profile

  • A genuine interest in digital development and a desire to try out new ideas and technologies.
  • Positive, collaborative approach, happy to engage with stakeholders at all levels and in different countries.
  • Comfortable working on several items in parallel with ability to flex.
  • Reliable and well-organised.
  • Keen to develop personally with an appetite for gaining new skills.

Our Company:


Karndean International UK is based in Evesham, Worcestershire across three sites with excellent facilities. We offer a huge range of benefits but here are some of the headlines:


  • Competitive salary
  • Flexible and hybrid working
  • Employee discount
  • Health care cover
  • 24 days holiday + a day off for your birthday
  • Enhanced pension scheme
  • Enhanced sick pay
  • Enhanced maternity and paternity benefits
  • Learning and development opportunities
  • Paid Volunteering day
  • Regular employee awards with up to £1,000 monetary prizes


As part of our company you will enjoy working with a team of incredibly passionate, fun people with opportunities to contribute innovative ideas directly to the executive leadership team and progress your career.



  • UK, UK, United Kingdom Blu Digital Full time

    My client, a leading travel technology business, is looking for a Digital Marketing and Ecommerce Manager to drive growth across its expanding portfolio of websites. You will work closely with the Chief Commercial Officer and you'll take ownership of performance marketing and UX strategy, ensuring brand visibility and customer engagement across diverse...


  • UK, UK, United Kingdom Digital Appointments Full time

    Are you an experienced digital marketing executive living within the communication distance of Worcester? This a truly fantastic hybrid opportunity for a highly regarded Digital Marketing AgencyThey pride themselves on delivering innovative digital marketing solutions that drive results for their impressive and diverse portfolio of clients. With a focus on...


  • UK, UK, United Kingdom Digital Gurus Full time

    Permanent – Digital Marketing Executive – Plymouth – Salary up to £27k A multi-channel B2C business based in Plymouth, seeking a dynamic and experienced Digital Marketing Executive to manage Partnerships and CRM initiatives. Key Responsibilities:Partnership Management: Manage partnerships with external vendors and suppliers (mainly China). The...

  • Digital Product Owner

    2 months ago


    UK, UK, United Kingdom Digital Gurus Full time

    Digital Product OwnerProduct Owner | Manchester City Centre | Hybrid 3 days per week on site | Up to £70,000paInterviews ASAP! Job roleThe Digital Product Owner will research and determine the business needs to create the end-to-end digital customer journey for its financial products that are disrupting the sector. They will be the primary contact between...


  • UK, UK, United Kingdom Anything | Creative Digital Agency Full time

    Digital Account DirectorLocation: Manchester (Hybrid)Job type: Full-time, PermanentBenefits: Competitive set of company benefits and an excellent collaborative working culture Role Description:We seek a proactive and results-oriented Digital Account Director to join our team. This role plays a pivotal role in the success of both the agency and its clients,...

  • Management Consultant

    1 month ago


    UK, UK, United Kingdom OSF Digital Full time

    OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000+ employees. Our passion is helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands...


  • UK, UK, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Digital Marketing Manager (Focus on DTC, E-Comm and Performance Marketing) Responsibilities You will be the go-to expert for Performance Marketing at the company. Clients will look to you for advice on performance strategies as well as technical understanding.Ensure campaigns meet client briefs and objectives on time.Create and deliver reports on campaign...


  • UK, UK, United Kingdom Zealous Agency Full time

    Are you an established Digital Account Manager who wants to deliver innovative digital campaigns for global brands?Full-service digital marketing agency seeks talented Digital Account Manager to join their client services team in Leeds. As a Digital Account Manager, you will be a key point of contact for your clients. From brief through to inception, you...

  • Head of Digital

    3 weeks ago


    London, UK, UK, United Kingdom Blu Digital Full time

    Our client, a leading luxury hospitality business is currently looking to recruit a Head of Digital on a day rate - 6 month contract to start in November. This role is working 4 days in central London at their office and 1 day from home.You will accelerate growth through paid search strategy to drive consultant acquisition and consultant/customer...


  • UK, UK, United Kingdom OSF Digital Full time

    OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000+ employees. Our passion is helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands...


  • UK, UK, United Kingdom Digital Silk - Growing Brands Online Full time

    We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company’s growth and continuous need for outstanding team members. We are seeking senior-level Senior Digital...


  • UK, UK, United Kingdom Think Digital Partners Full time

    Company DescriptionThink Digital Partners specialises in producing content for the public sector via digital communications and leading industry conferences. These platforms facilitate networking, discussion of needs, highlighting offered services, and building effective relationships among buyers and suppliers.Role DescriptionThis is a full-time remote role...


  • UK, UK, United Kingdom Premier Full time

    Are you seeking a paid social focused Digital Account Manager role developing digital strategies for leading financial services firms?The Client: Top Financial & Professional Services Communications ConsultancyThis specialist consultancy, with offices in major financial hubs, advises an impressive roster of financial and professional services clients. Their...


  • UK, UK, United Kingdom Gilchrist Recruitment Partnership Ltd Full time

    Gilchrist Recruitment Partnership are working with one of Scotland’s best creative agencies to recruit for this growing client services team. We are looking for an experienced Digital Account Manager which may suit a current Senior Account Exec looking to take the step up, or an existing Account Manager who wants to join a progressive agency with an...


  • UK, UK, United Kingdom Clearwater People Solutions Ltd Full time

    We’re looking for a dynamic Digital Product Manager to drive our client’s digital vision across various sectors. In this role, you’ll lead the development and execution of digital strategies, create and manage a product roadmap, and collaborate with top technology partners.As the Digital Product Manager your goal will be to deliver innovative,...


  • UK, UK, United Kingdom TRIA Full time

    Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to £55K + benefitsOur client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to...


  • UK, UK, United Kingdom Zachary Daniels Full time

    Digital Trading Manager | £40k-£55k | Retail Brand | Hybrid WorkingAre you ready to make your mark in the world of digital retail? We are seeking a Digital Trading Manager to join this innovative team, driving forward the digital transformation of one of the UK's largest and most iconic retail brands. Based in the company's state-of-the-art global...


  • London, UK, UK, United Kingdom RedCat Digital Full time

    Senior/Lead Service Designer2-3 days South Middlesex / London, UK (Hybrid Working Model)6 Months rolling contract Our client is a leading global digital transformation consultancy, partnering with a renowned name in the energy sector. Their mission is to leverage cutting-edge technology and innovative design to drive business transformation for their...


  • UK, UK, United Kingdom Barchester Healthcare Full time

    An exciting bnew opportunity has arisen for an experienced Digital Marketing Manager to join Barchester's marketing team. This key role will be responsible for ensuring the execution of our digital marketing strategy, including conversion optimization of our website, implementing our search strategy, and managing digital brand awareness campaigns. There...


  • UK, UK, United Kingdom Denholm Associates Full time

    Digital Account Manager We're looking for a dynamic client facing Digital Account Manager to join an Edinburgh based Agency, with a diverse range of B2C and B2B clients. This role would see someone with a minimum of 3 years experience in a similar role managing and shaping website development projects for clients, helping to drive forward and connect our...