Delegate Manager
1 week ago
Delegate Manager – Events Agency
Location: Surrey - option to work hybrid OR fully remote
Salary: £27k to £35k
“Don’t be afraid to start over, it’s a brand-new opportunity to rebuild what you truly want.”
Our client is an outstanding Events agency who create exceptional events, communications and digital solutions for their clients. They design and create every aspect of an event, communication or digital campaign with their aim always to maximise the impact of audience engagement
They are looking for a Delegate Manager with Cvent, StarCite, Crowdcompass or similar delegate registration/management experience, to create, manage and report on registration data using their current or client CRM platforms, and manage delegate communications. Above all, they are looking for somebody who will enjoy what they do, be a true team player and never be afraid to go the extra mile to exceed client expectations by adding a little bit of magic.
Key responsibilities and accountabilities of the Delegate Manager
Client Management
Support the Client team in the preparation of RFP & Proposals as required
Attend Client pitch/presentation as required
Attend Client meetings, calls and reviews on a regular basis or as required
Communicate changes to Client structure as and when relevant
Project Registration/Operational Delivery Management
Delegate Management
Attend all ‘kick off’ meetings to ensure full understanding of project requirement
Plan and produce project timelines and milestones for delegate management using appropriate tools and internal process documents
Ensure time frames for delegate management are specified and agreed with the project manager and external suppliers
Manage personal, client specific, meeting specific shared inboxes
Manage all delegate communications, ensuring responses to all delegate queries are actioned in a timely manner
Manage communication of delegate status updates to clients in a timely manner
Manage ongoing communication of data to suppliers within project timeframes
Website Management
Data Management
Manage all data obtained during the registration process ensuring checking and cleansing regularly throughout the lifecycle of the meeting
Manage and update contact information stored within the CRM database and internal databases
Reporting
Manage client expectations with regard format/types of reports and frequency of the provision of reports
Manage and deliver status reports, progress reports & supplier reports as standard
Manage all templates ensuring all in place and have been set up by the DETM in accordance with client and supplier requirements
Test and sign off all reports that have been set up by the DETM
Set up additional reports (as required) during the lifecycle of the meeting
Ensure an understanding of client specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting
Finalise all post-event reporting for reconciliation purposes and collation of post-event survey results (if applicable)
Manage and ensure that reports are formatted as per the standard delegate management operating process and are password protected before sharing externally online
Supplier Relationship Management
Manage, Develop and maintain all supplier relationships
Client Governance
Liaison with Governance Team to ensure all process documents are up to date and accurate
Ensure compliance with client and company SLA’s
Ensure compliance with all client and company privacy and security protocols & GDPR
If this sounds like your cup of tea and you have event registration experience then we would love to hear from you
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