Delegate Manager

1 week ago


UK, UK, United Kingdom Royall Full time

Delegate Manager – Events Agency

Location: Surrey - option to work hybrid OR fully remote

Salary: £27k to £35k


“Don’t be afraid to start over, it’s a brand-new opportunity to rebuild what you truly want.”


Our client is an outstanding Events agency who create exceptional events, communications and digital solutions for their clients. They design and create every aspect of an event, communication or digital campaign with their aim always to maximise the impact of audience engagement


They are looking for a Delegate Manager with Cvent, StarCite, Crowdcompass or similar delegate registration/management experience, to create, manage and report on registration data using their current or client CRM platforms, and manage delegate communications. Above all, they are looking for somebody who will enjoy what they do, be a true team player and never be afraid to go the extra mile to exceed client expectations by adding a little bit of magic.


Key responsibilities and accountabilities of the Delegate Manager

Client Management

Support the Client team in the preparation of RFP & Proposals as required

Attend Client pitch/presentation as required

Attend Client meetings, calls and reviews on a regular basis or as required

Communicate changes to Client structure as and when relevant


Project Registration/Operational Delivery Management

Delegate Management

Attend all ‘kick off’ meetings to ensure full understanding of project requirement

Plan and produce project timelines and milestones for delegate management using appropriate tools and internal process documents

Ensure time frames for delegate management are specified and agreed with the project manager and external suppliers

Manage personal, client specific, meeting specific shared inboxes

Manage all delegate communications, ensuring responses to all delegate queries are actioned in a timely manner

Manage communication of delegate status updates to clients in a timely manner

Manage ongoing communication of data to suppliers within project timeframes


Website Management


Data Management

Manage all data obtained during the registration process ensuring checking and cleansing regularly throughout the lifecycle of the meeting

Manage and update contact information stored within the CRM database and internal databases


Reporting

Manage client expectations with regard format/types of reports and frequency of the provision of reports

Manage and deliver status reports, progress reports & supplier reports as standard

Manage all templates ensuring all in place and have been set up by the DETM in accordance with client and supplier requirements

Test and sign off all reports that have been set up by the DETM

Set up additional reports (as required) during the lifecycle of the meeting

Ensure an understanding of client specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting

Finalise all post-event reporting for reconciliation purposes and collation of post-event survey results (if applicable)

Manage and ensure that reports are formatted as per the standard delegate management operating process and are password protected before sharing externally online


Supplier Relationship Management

Manage, Develop and maintain all supplier relationships


Client Governance

Liaison with Governance Team to ensure all process documents are up to date and accurate

Ensure compliance with client and company SLA’s

Ensure compliance with all client and company privacy and security protocols & GDPR


If this sounds like your cup of tea and you have event registration experience then we would love to hear from you



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