Customer Service Operations Manager

2 weeks ago

City Of London UK, Central London, United Kingdom Finitas Full time

Customer Operations & Oversight Manager

London – 2 days per week in the office

Industry: Insurance

Salary: up to £75,000 (DOE)


Are you looking to continue to develop your leadership skills in an ambitious and dynamic business? Are you passionate about delivering good customer and business outcomes? If so, this could be the perfect role for you.


Finitas are delighted to working with global a life and health reinsurance company who are looking to bring on a Customer Operations & Oversight Manager.


As this is a certified role, experience of managing customer operations and applying knowledge of pensions and annuities is crucial.


The role holder will ensure that services provided to the business and the customers are delivered impeccably and exceed expected outcomes.


You will support the COO in implementing the business and customer strategies. This is a hands-on role where you will be an intermediary between senior managers and junior operational staff.


You will oversee the service delivery activities both within the business and its outsourced service providers to ensure consistent delivery job.


They are looking for the following experience:

  • Insurance/pensions and annuities is crucial
  • Management experience
  • Experience delivering good customer service
  • Experience delivering business outcomes
  • NO sponsorship available


This is a fantastic opportunity to join one of the largest global life and health reinsurance companies in the world. Interviews are happening next week, this role won’t be around for long

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