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Service Lead
4 months ago
We are part of LSEG's Post Trade division, where we connect a network of participants and use advanced algorithms to reduce risk and release capital. Since launch, our services have eliminated trillions of dollars of gross notional through interest rate compression and billions of dollars in initial margin and capital requirements through counterparty risk optimisation.
Our clients, including all the top tier global banks, regional banks, buy-side firms and other large institutional market participants, are serviced from offices in London, New York and Amsterdam - with Tokyo coming soon.
Duties and Responsibilities
Manage Production Team
- Team Leadership, responsible for leading and motivating the production team to ensure they are meeting their goals and delivering high quality work.
- Leading performance, ensuring structured and continuous evaluation of team performance, and providing coaching and training to help improve performance.
- Service improvement, it is key to identify areas where the service can be enhanced, efficiency increased, and client experiences bettered.
- Communication with multiple other teams to ensure that everyone is kept up to date and aware of recent changes and up-coming enhancements/events.
- Explain all aspects of Product / Service to Client (including benefits, features, process)
- Expand the network talking to potentially new clients in close collaboration with sales and RMs
- Onboarding new Clients to ensure they have a complete grasp of the optimisation process and are ready for a production optimisation.
- Ongoing explanation of optimisation results to Client (e.g. why results are the way they are, how Client can improve)
- Work with relationship management and production teams to ensure that Clients understand the key features of the Product
- Ongoing dialogue with Client to better understand their needs and any issues they have
- Contributing to design and implementation of new products / major service additions
- Continuous enhancements of existing Products / Services, based on Client needs and competitive landscape
- Work with Engineering team to ensure Product enhancements are delivered to Client
- Proven experience in a relevant role (e.g. XVA, derivative trading or structuring). Experience in quantitative roles is a plus
- Deep understanding of any combination of IR, FX, equity derivatives (including risk and pricing models)
- Understanding of Cleared margin, SIMM, leverage ratio (CEM, SA-CCR), RWA, CCAR
- Excellent interpersonal skills (being able to understand quantitative issues and explain them to Clients with varying levels of sophistication)
- Ability to work closely with the Engineering team on modelling related issues
- Degree or equivalent experience in a numerate field, mathematics, physics, engineering (advanced degree such as MSc / PhD is a plus)
- Leadership experience a plus
- Standout colleague and delivery focussed
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
