Implementation Project Manager

Our Incora Story is really taking off – we’d love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as an Implementation Project Manager.

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As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

Implementation Project Manager is a professional role that will lead and engage a project team, of subject matter experts from various functions, to successfully execute customer specific contract implementations while demonstrating Incora’s Values and Behaviors.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:
An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

About You

Implementation Project Manager reports to the Senior Implementation Manager and is responsible for the implementation of new, service based, customer contracts and/or the modification of existing contracts. In this role, the Implementation Project Manager will be expected to operate with autonomy. Will work in concert with various internal and external stakeholders to align resources, develop risk management process, report on performance (cost, quality, and time) of the implementation projects, and ensure on time delivery of project milestones.

• Provide governance of contract implementation using project management tools and techniques
• Know, communicate, and incorporate the Incora philosophy, values, vision and objectives in all business behavior, practice, and decisions
• Conduct contract review ensuring a thorough understanding of terms and conditions, scope of work, deliverables, and required process to identify potential risk, issues, and opportunities.
• Assist and/or lead project planning and facilitation of resources in order to deliver established customer requirements from contract finalization to implementation, including but not limited to: maintaining project status metrics and reporting, account and system set up, quality clause evaluation and flow down, and supply chain inventory management efforts (stocking contracts)
• Schedule and facilitate meetings and communications with both internal and external stakeholders to ensure on time and error free implementation of contract terms
• Define customer inventory requirements and assist in the development of forecast usage (as required by contract)
• Support in the testing and deployment of processes, hardware, and software solutions applicable to contract operations.
• Facilitate the flow of tasks involved to establish the end-to-end processes necessary to establish inventory supply chain. From procurement to POU delivery.
• Work in concert with all internal operations, customer operations and commercial team members, to transition the customers to a successful program maintenance plan.
• Generate a customer contract operation manual to provide a guide to support day to day activities.
• Ensure all work activities involving products, documentation (certifications, forms, correspondence, and database entries) is following Incora’s Quality standards, processes, and standard operating procedures
• Bin Mapping to define customer parts requirements by point-of-use work center/area names
• Execute or initiate system static data set up for each implementation
• Coordinate with SIOP teams the set-up of forecasting and or min/max levels to support warehouse/hub and or bin/cabinet required contract inventory levels.
• Implement or coordinate the on-site set up of cabinets, bins, racks, FSL including all related equipment, and all necessary corresponding static systems set up.
• Obtain or coordinate inventory counts or first bin scans
• Process or coordinate electronic receipt of customer owned inventory
• Submit CapEx request and execute procurement, if applicable
• Coordinate or initiate virtual 3rd party scanning system data records
• Obtain customer approval of label and document formats to be provided.
• Coordinate the purchase and installation of all IT related equipment on-site.
• Coordinate with customer operations and/or support the training of on-site personnel and/or customer.
• Participate in continuous improvement efforts for existing and new contract operations
• Ensure all organization activities and operations are carried out in compliance with local state and federal regulations and laws governing business operations
• Provide support to Customer Operations, as necessary, to assist in the day-to-day operations of existing customer contracts
• Attend and participate in regularly scheduled and impromptu departmental meetings, and attend company-sponsored training or meetings, as required.
• Perform other duties as assigned.

Measures & Success Criteria

• Project Lead Performance Score
• Project Governance & Process Adherence
• Adhered to PEAR 2 Process
• Project Initiation Document (PID) completed
• Risk Management Plan followed throughout the implementation
• Project Plan used as primary management tool throughout the implementation
• Operations Manual complete
• Lessons Learned captured and recorded
• Project Lead Task List
• Stakeholder Satisfaction

Qualifications & Experience

• 2-4 Years of Incora experience supporting customer contracts
• 2-4 Years of extensive GEAC, tcmIS, and/or JDE systems experience
• Experience in organizing, planning, people, and resources to successfully implement and execute implementation projects to reach the desired goals

Education/Certifications

• B. A. or B. S. in Business Administration or Supply Chain is preferred; or a combination of relevant education and experience, preferred
• Six Sigma Yellow certification or higher is preferred
• PMP (Project Management Professional) is preferred