Electronic and Voice Communications

1 day ago

London, UK, United Kingdom Deutsche Bank Full time
Job Description:

Job Title Electronic and Voice Communications - Records Management Controls Manager

Location London

Corporate Title Vice President

Deutsche Bank is subject to global regulation and controls related to the appropriate management and retention of employee email, business messaging and voice recordings. The Chief Data Office, Records Retention & Disposal team is in place to maintain Controls, Policy and Operational management of the population of global employees who fall into scope for specific regulatory retention of all electronic communications.

You will be responsible for governance of the policy and controls for separate processes, email retention, business messaging retention and attestation and voice retention. Each of these individual areas have ongoing periodic governance that requires effective relationships with divisions across the bank, including business compliance, group legal and divisions.

You will drive strategic design and implementation of the Electronic and Voice Communications Records Management controls across the bank.

What we'll offer you

Hybrid Working

We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.

You can expect:
  • Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
  • Competitive salary and non-contributory pension
  • 30 days' holiday plus bank holidays, with the option to purchase additional days
  • Life Assurance and Private Healthcare for you and your family
  • A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
  • The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year
Your key responsibilities
  • Driving the ECOM (Email / Voice and Business Messaging) control operational processes including refinements of existing process leveraging automation and extension to new scopes and connected processes
  • Driving design and implementation of enhancements to existing governance and procedures, defining records management requirements, validating enhancements with stakeholders and delivery of changes into the production governance framework
  • Managing ECOM governance approvals for email/voice and business messaging that typically require quarterly business oversight and approvals, working very closely with divisional Business Information Records officers to ensure effective control frameworks
  • Designing and embedding KPIs / KRIs to be used by stakeholders to track progress and identify areas that require further change / remediation
  • Partnering with technology and group architecture to design and implement automation of processes. Leading the rollout for the automated solutions across the organisation, including prioritization, user communication and training, progress monitoring and reporting
  • Managing the ECOM email / voice and business messaging team
Your skills and experience
  • Extensive, in-depth and experience in Data, Technology, Risk and/or Compliance. Strong knowledge of Banking technology and governance requirements is also a plus
  • Demonstrable experience in building and managing high performing teams
  • Solid experience in designing and managing control processes, including identifying opportunities to apply technology to manual processes and working with IT partners on implementation of automated solutions
  • Excellent organisational skills and a high attention to detail with the ability to work under pressure and to deliver to tight deadlines
  • Excellent interpersonal and communication skills, both written and verbal, with demonstrable ability to engage and influence senior stakeholders
How we'll support you
  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
  • We value diversity and as an equal opportunity's employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards.
About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named a The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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