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Customer Success Agent

3 months ago

London, UK, United Kingdom DAYMADE Full time

About the job

Are you a bubbly customer service expert looking for an exciting role in a friendly start-up where you can learn new things every day? Look no furtherJoin DAYMADE, the online prize platform where you can win amazing prizes and make a difference by planting trees. As an integral part of the team, you’ll communicate with our players and order the prizes for our winners, ensuring exceptional customer service and maintaining our fun and transparent brand image.


Role Description

We’re looking for a creative problem solver with excellent communication and organisational skills to join our small but mighty team You must be able to match DAYMADE’s friendly and personable tone. As we’re a startup, it’s also very helpful if you are adaptable, tech-savvy, able to learn new systems quickly and experience building up deep product knowledge.


Qualifications

  • Minimum 2 years experience in Customer Support
  • Minimum 6 months experience using Zendesk
  • Ability to work under pressure and to work with tricky customers
  • Technical mindset
  • Highly detail-oriented
  • Excellent communication and written skills
  • Comfortable with repetitive work
  • Stress-resistant
  • Ability to show strong initiative, solution-oriented and adaptable to dynamic environment
  • Experience at a subscription-based lifestyle business is a plus
  • Experience at a startup is a plus
  • Knowledge of the prize industry is a plus


A Day in the Life:

As a Customer Success Agent at DAYMADE, your day involves ordering prizes for winners, resolving customer inquiries (both happy and unhappy), following up with prize partners, managing refunds, troubleshooting technical issues, investigating customer issues, and handling admin tasks with precision. You’ll be the voice of DAYMADE, making people’s days


Salary

£25,000


NB: Offer will be subject to a successful references check.

NB: We do not work with external recruiters/agencies.