![Quilter](https://media.trabajo.org/img/noimg.jpg)
Customer Service Technician
3 months ago
What the Hiring Manager says
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us
-
In this role you will provide exceptional customer service and administrative support to various teams throughout the business to ensure our customers' requests are processed efficiently. Your hard work and dedication to your role will help maintain our award-winning status within UK operations.
You will be developing a vast range of knowledge across multiple processes, acquiring valuable transferable skills along the way whilst taking accountability for individual results and the impact on the team.
This is an entry-level role with a Permanent Contract to allow you to kick-start your career within the Financial Services industry. You will have the opportunity to apply to other positions internally, and really explore the different areas in the business.
This is an incredibly exciting time to join Quilter. We have a range of roles requiring such a diverse spectrum of talent. No formal qualifications are required as we will deliver full training and even the opportunity for mentoring, if this is something you're interested in.
Each role plays a significant part in our wider contribution to Quilter's success - what a great way to start your journey into a career in Financial Services
-Team Manager
About the Role
Level: 2
Department: Platform - Quilter Business Services
Location: Southampton - Hybrid
Contract type: Fixed Term Contract
Duration: 16 Months
In this critical position, you serve as the company's welcoming face, playing a crucial role in ensuring customer satisfaction. Your responsibilities span from efficiently administering policies to addressing queries and resolving complaints. Furthermore, you'll guide customers in setting up their accounts and provide solutions for the financial products they require.
Your influence extends across various business domains, encompassing the administration of new clients' pensions, investments, money transactions, and other pertinent areas. Meticulous attention to detail and effective communication are imperative, especially when crafting letters and financial documents.
Timely processing of client requests in accordance with our Service Level Agreements is a core responsibility. Your professionalism and efficiency shine as you engage with clients, providers, and visitors via phone and email, ensuring a seamless experience.
A key aspect of this role involves understanding a client's financial position through active listening, tailoring solutions to meet their specific needs. Remaining abreast of our products and services ensures you deliver the most appropriate outcomes for our diverse clientele.
About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
Drawing from your previous administrative experience, including proficiency in Microsoft Office, especially Excel and PowerPoint, you bring a strong foundation to this role.
Your exceptional organisational skills shine through as you expertly prioritise workloads and meet deadlines. Adept in verbal and written communication, you accurately record and interpret report data, contributing to the overall efficiency of the team.
Taking personal responsibility for consistently delivering high-quality work, you embody a proactive approach and apply problem-solving skills in your day-to-day duties.
Your friendly and adaptable nature, coupled with your ability to thrive under pressure, defines you as both an independent contributor and a collaborative team player. With a genuine passion for helping others and a customer-centric mindset, you contribute to a positive and dynamic work environment.
Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
#LI-FD1
Core Benefits
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
-
Customer Service Technician
7 days ago
Southampton, Hampshire, United Kingdom Quilter Full timeFixed Term Contract Duration - 16 Months What the Hiring Manager says At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our...
-
Customer Operations Technician
2 weeks ago
Southampton, Hampshire, United Kingdom Quilter Full timeWhat the Hiring Manager Says At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising...
-
Customer Service Adviser
2 weeks ago
Southampton, Hampshire, United Kingdom Quilter Full timeWhat the Hiring Manager Says At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising...
-
Customer Service Administrator
2 months ago
Southampton, Hampshire, United Kingdom Quilter Part timeWhat the Hiring Manager Says At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising...
-
Application Support Technician
2 weeks ago
Southampton, UK, Hampshire, United Kingdom Eclipse Total Solutions Limited Full timeJoin Our Clients Team as an Application Support Technician!Must be local to Southampton as the role is onsite Monday to Friday. Please Do Not apply if you aren't currently living in Hampshire/Southampton region. No sponsorship or relocation is offered for this role. Please do not apply as you will be rejected.(Must have a right to work in the UK)Are you...
-
Customer Team Leader
3 weeks ago
Southampton, Hampshire, United Kingdom CO-OP Full timeClosing date: 27-08-2024 Customer Team Leader Location: 195-197 Shirley Road, Shirley, Southampton, SO15 3FJ Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview ...
-
Customer Team Leader
3 weeks ago
Southampton, Hampshire, United Kingdom CO-OP Full timeClosing date: 29-08-2024 Customer Team Leader Location: 219 Salisbury Road, Totton, Southampton, SO40 3LL Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview ...
-
Customer Team Leader
2 weeks ago
Southampton, Hampshire, United Kingdom CO-OP Full timeClosing date: 03-09-2024 Customer Team Leader Location: 123 Tickleford Drive, Weston, Southampton, SO19 9AU Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full,...
-
Customer Team Leader
4 weeks ago
Southampton, Hampshire, United Kingdom CO-OP Full timeClosing date: 20-08-2024 Customer Team Leader Location: 163 Long Lane, Holbury, Southampton, SO45 2NZ Pay: £13.32 per hour Contract: 20-30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview ...
-
Customer Team Leader
1 day ago
Southampton, Hampshire, United Kingdom CO-OP Full timeClosing date: 16-09-2024 Customer Team Leader Location: Bridge Road; Park Gate, Locks Heath, Southampton, SO31 7GE Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (from 5.30am), afternoons, late evenings (until 11.00pm) and weekends, to be discussed at...
-
Customer Team Leader
5 days ago
Southampton, Hampshire, United Kingdom CO-OP Full timeClosing date: 12-09-2024 Customer Team Leader Location: Botley Road, North Baddesley, Southampton, SO52 9DW Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: 4-5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...
-
Customer Team Member
1 week ago
Southampton, Hampshire, United Kingdom Co-op Full timeClosing date: 04-09-2024 Customer Team Member Location: High Street, Hamble, Southampton, SO31 4HA Pay: £12.00 per hour Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full,...
-
IT Service Desk Analyst
2 weeks ago
Southampton, UK, Hampshire, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst - Permanent - Southampton/Hybrid - £33,000 per annum A fantastic opportunity has arisen for a IT Service Desk Analyst to join our Southampton based based global law firm on a permanent basis.Deliver a flexible, high quality technical support by phone, email and in personAct as a point of triage for all escalated incidents, ensuring...
-
Mechanic
4 weeks ago
Southampton, UK, Hampshire, United Kingdom Protyre Autocare Full timeProtyre is looking for an enthusiastic MOT Tester to join our team. We are a fast-growing national automotive company offering superb training and development opportunities. As an MOT Technician you will carry out mechanical and fast fit repairs including tyre fitting, exhausts, brakes, suspension, servicing and repair, ensuring our customers are looked...
-
Guest Services Coordinator
3 months ago
Southampton, UK, Hampshire, United Kingdom Oceania Cruises Full timeABOUT USOceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee...
-
Account Manager
2 weeks ago
Southampton, UK, Hampshire, United Kingdom BMS Performance Full timeTHE ROLE: As Account Manager, the successful candidate will manage, develop and grow a large referral base of patients through high street opticians and optometry practices, promoting the company's cataract services, referral pathways and five-star purpose-built hospitals with excellent patient benefits. As the first point of contact for both existing...
-
Account Director
1 week ago
Southampton, Hampshire, United Kingdom Comoro Ltd Full timeOur client is a leading pan-European bandwidth infrastructure provider. As an Account Director, you will be responsible for managing and growing a crucial customer base as well as winning new business opportunities. Your knowledge of the Carrier, Data Centre and System/Solutions Integrator markets across the territory will help you win new customers but also...
-
Apprentice Retail Sales Advisor
1 day ago
Southampton, Hampshire, United Kingdom Superdrug Full time401 & 403 BITTERNE ROAD, SOUTHAMPTON, HAMPSHIRE SO18 5RRWhy Superdrug? Passionate about beauty and health? Love talking to customers? If you're ready to roll up your sleeves and get stuck in, you'll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same. Hard work, yes,...
-
PBR Investigator
2 months ago
Southampton, Hampshire, United Kingdom Quilter Full timeFixed Term Contract Duration - 6 Months What the Hiring Manager says At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business...
-
Complaints Administrator
3 months ago
Southampton, Hampshire, United Kingdom Quilter Full timeFixed Term Contract Duration - 6 Months What the Hiring Manager says At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business...