Customer Service Technician

3 months ago

Southampton, Hampshire, United Kingdom Quilter Full time
Fixed Term Contract Duration - 16 Months

What the Hiring Manager says

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us
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In this role you will provide exceptional customer service and administrative support to various teams throughout the business to ensure our customers' requests are processed efficiently. Your hard work and dedication to your role will help maintain our award-winning status within UK operations.

You will be developing a vast range of knowledge across multiple processes, acquiring valuable transferable skills along the way whilst taking accountability for individual results and the impact on the team.

This is an entry-level role with a Permanent Contract to allow you to kick-start your career within the Financial Services industry. You will have the opportunity to apply to other positions internally, and really explore the different areas in the business.

This is an incredibly exciting time to join Quilter. We have a range of roles requiring such a diverse spectrum of talent. No formal qualifications are required as we will deliver full training and even the opportunity for mentoring, if this is something you're interested in.

Each role plays a significant part in our wider contribution to Quilter's success - what a great way to start your journey into a career in Financial Services
-Team Manager

About the Role

Level: 2

Department: Platform - Quilter Business Services

Location: Southampton - Hybrid

Contract type: Fixed Term Contract

Duration: 16 Months

In this critical position, you serve as the company's welcoming face, playing a crucial role in ensuring customer satisfaction. Your responsibilities span from efficiently administering policies to addressing queries and resolving complaints. Furthermore, you'll guide customers in setting up their accounts and provide solutions for the financial products they require.

Your influence extends across various business domains, encompassing the administration of new clients' pensions, investments, money transactions, and other pertinent areas. Meticulous attention to detail and effective communication are imperative, especially when crafting letters and financial documents.

Timely processing of client requests in accordance with our Service Level Agreements is a core responsibility. Your professionalism and efficiency shine as you engage with clients, providers, and visitors via phone and email, ensuring a seamless experience.

A key aspect of this role involves understanding a client's financial position through active listening, tailoring solutions to meet their specific needs. Remaining abreast of our products and services ensures you deliver the most appropriate outcomes for our diverse clientele.

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

Drawing from your previous administrative experience, including proficiency in Microsoft Office, especially Excel and PowerPoint, you bring a strong foundation to this role.

Your exceptional organisational skills shine through as you expertly prioritise workloads and meet deadlines. Adept in verbal and written communication, you accurately record and interpret report data, contributing to the overall efficiency of the team.

Taking personal responsibility for consistently delivering high-quality work, you embody a proactive approach and apply problem-solving skills in your day-to-day duties.

Your friendly and adaptable nature, coupled with your ability to thrive under pressure, defines you as both an independent contributor and a collaborative team player. With a genuine passion for helping others and a customer-centric mindset, you contribute to a positive and dynamic work environment.

Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.

In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.

Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.

We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.

#LI-FD1

Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

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