Technical Support Engineer
1 month ago
Responsibilities
- Cooperate with sales to provide pre-sales presentation, demonstrations and other technical support.
- Responsible for implementation, on-site installation, calibration and debugging.
- Provide professional services to local customers, in charge of troubleshooting and solving the problems.
- Collect and summarize customer needs, after-sales technical feedback data and feedback to internal team to assist in improving product system.
- Based on customers request, organize technical documents and feedback to the headquarters product and R&D team for demand changes.
Qualifications
- Bachelor degree or above, major in computer hardware/software/communications.
- More than 2 years of work experience in technical support for commercial technology products, intelligent equipment or overall solutions.
- Good listening, speaking, reading and writing skills in English or Chinese.
- Familiar with software, hardware, network and other related knowledge, able to independently troubleshoot and solve technical problems.
- Strong initiative and enthusiasm in work, strong communication skills, and able to adapt to overseas business trips.
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