Technical Field Service Engineer

3 months ago


Hatfield UK, Hertfordshire, United Kingdom Mitsubishi Electric Full time

About the Company:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".


About the Role:

The primary purpose of the role is to deliver on-site technical support across the complete range of LES sold Mitsubishi Electric products, both current and existing.

On-site support is generally provided in four key areas which are:

o Commissioning

o Health Checks

o Fault Finding

o Investigative Works

Our goal is to deliver exceptional levels of customer service and to be a solutions provider in all areas of the role.


Responsibilities:

  • Perform all key activities in-line with department standards and company principles.
  • Proactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.
  • Effectively problem solve ensuring each activity results in clear conclusions and recommendations.
  • Produce concise, well written technical reports that are submitted on time and in full.
  • Act in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
  • Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
  • When liaising with other areas of the business engage positively with outcomes focused on customer centricity and a ‘best in industry’ service
  • Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.


Skills:

The role requires a good level of technical competence, industry experience and working knowledge in Refrigeration and Air Conditioning. The following are minimum requirements for this role:

NVQ Level 3 in Refrigeration and Air Conditioning.

Category 1 F-Gas (City & Guilds 2079).

Experience working with Electrical and Electronic components and can demonstrate safe working practices.

Minimum of 5 years industry experience working on Mitsubishi Electric products.

Familiarity and use of Mitsubishi Electric Maintenance Tool

Training qualifications from Mitsubishi Electric

CSCS Skills Card.

Driving License.


In return for your commitment, we will offer you some fantastic benefits:


  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
  • Pension
  • Life Assurance
  • Group Income Protection Scheme
  • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
  • Access to Mitsubishi’s very own discount platform
  • Colleague Referral Scheme
  • Holiday Buy
  • Long Service Awards
  • Cycle to Work Scheme
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
  • Employee Assistance Programme including additional services Eldercare & Best Doctors


Equal Opportunity Statement:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.


  • Field Service Manager

    3 months ago


    Hatfield, UK, Hertfordshire, United Kingdom PRS Full time

    With more than 30 years’ experience and over 100 employees, we are leaders in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers throughout the UK and Ireland.With increasing demand for our services, we are recruiting a Field...


  • Hatfield, Hertfordshire, United Kingdom PRS Full time

    Job Description: As a Director of Field Engineering at PRS, you will be responsible for overseeing the day-to-day management and development of our field service team, workshop, and customer service functions. This role requires strong leadership skills, technical acumen, and excellent communication abilities. Your primary focus will be on managing...

  • Field Service Engineer

    3 months ago


    Watford, UK, Hertfordshire, United Kingdom CSG Talent Full time

    Field Service Engineer - London - North/North West This is a field-based role with a territory covering the North/North West area of the M25.Suitable candidates for this exciting role will need to possess a qualification in Electrical / Electronics / Engineering and have gained experience working in a customer facing field service or technical support...


  • Hatfield, Hertfordshire, United Kingdom PRS Full time

    Job Summary: We are seeking an exceptional Field Service Manager to lead our field service team, workshop, and customer service functions. The ideal candidate will have experience in field engineering operations and management, preferably in the HoReCa industry.Key Responsibilities:Manage the performance of the field service and workshop teams.Deploy, train,...


  • Stevenage, UK, Hertfordshire, United Kingdom TRS Consulting Ltd Full time

    Field Service Engineer, Water Treatment SystemsStevenage, Hertfordshire, Bedfordshire and BuckinghamshireNO WATER TREATMENT EXPERIENCE REQUIRED - FULL PRODUCT TRAINING PROVIDED FOR MECHANICAL OR ELECTRICAL SERVICE ENGINEERS FROM OTHERS SECTORSExcellent Earnings Including "door to door'" Overtime (Earnings £45K-£50K) + Company Vehicle + Excellent...


  • Watford, UK, Hertfordshire, United Kingdom Jungheinrich UK Ltd Full time

    Field-Based Forklift Service EngineerLocation: Watford and North LondonJungheinrich is one of the world’s most successful intralogistics companies and leads the way in lithium-ion trucks, they are now looking for a Field Service Engineer to operate at in the Watford and North London area.We are looking to take someone with experience working as a forklift...


  • Stevenage, UK, Hertfordshire, United Kingdom VRS Recruitment Full time

    Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare. They are currently looking for an enthusiastic and motivated Field Service Engineer to join their team covering customer sites across the UK & Internationally.Working...


  • Barnet, UK, Hertfordshire, United Kingdom TRS Consulting Ltd Full time

    Medical Field Service EngineerMedical Surgical LasersNO MEDICAL EXPERIENCE REQUIRED - APPLICATIONS WELCOME FROM SERVICE ENGINEERS FROM A RANGE OF SECTORSEarnings to £52K + Car + Excellent Benefits PackageGreater LondonAn excellent opportunity for a Field Service Engineer or ex HM Forces Engineer (RAF, Navy or REME), with a background in...


  • Hatfield, Hertfordshire, United Kingdom Advance Training & Recruitment Services Full time

    Job DescriptionAt Advance Training & Recruitment Services, we are committed to delivering exceptional mobility solutions. As a Field Maintenance Specialist - Mobility Solutions, you will play a crucial role in ensuring the availability of our products on site.Key Responsibilities:Troubleshoot Alstom products on site to guarantee their operability and provide...


  • Hatfield, UK, Hertfordshire, United Kingdom Hays Full time

    A leading Independent IT Infrastructure and Services Consultancy are looking for a SAP Technical Analyst within the SAP Logistics Execution areas with exposure to Plant Maintenance and/or Production Planning and Sales and Distribution (SD) areas. 3-month contract initially to start in January, Hybrid role based in Hatfield 1 day per week. Up to £600 per...


  • Hatfield, Hertfordshire, United Kingdom PRS Full time

    Job Title: Field Operations Manager📈 Estimated Salary: £55,000 - £65,000 per annumAbout PRSPRS is a leading provider of espresso coffee machines and maintenance services in the UK and Ireland. With over 30 years of experience and a team of over 100 employees, we pride ourselves on delivering exceptional service to our clients.Job DescriptionThe...


  • Hertford, UK, Hertfordshire, United Kingdom KEHUI INTERNATIONAL LIMITED Full time

    Company DescriptionSince its formation in 1991, Kehui International Limited has combined Asian and European expertise to develop product ranges known for top-quality components, rigorous testing, and innovative design. The company is ISO 9001 certified, reflecting its commitment to product excellence.Role DescriptionPlease note this is not an IT role and no...


  • Tring, UK, Hertfordshire, United Kingdom Melbreck Technical Recruitment Full time

    Electronic Design Engineer - £60,000 to £70,000 per year – 4 day working week – Amazing company cultureAre you a creative, well-rounded electronics expert with a passion for cutting-edge equipment?We have an amazing opportunity for you to work for a global leader in their field with an amazing work culture, and one that offers a great work-life...


  • Hatfield, Hertfordshire, United Kingdom Eisai EMEA Full time

    Eisai EMEA is a leading research based pharmaceutical organisation with an extensive portfolio across the Oncology, Neurology and Pain therapy areas. By joining our team, you will be working for an organisation with a human healthcare philosophy, which means that we put the patient first in everything we do.The Mechanical and Electrical Building Services...


  • Hatfield, Hertfordshire, United Kingdom PRS Full time

    Job Overview: PRS is a leading company in the [industry], and we are seeking a highly skilled Field Service Manager to join our team. As a key member of our operations department, you will play a crucial role in ensuring the success of our field service team, workshop, and customer service functions. Your primary responsibilities will include managing...


  • Hatfield, Hertfordshire, United Kingdom Alstom Full time

    About the JobAlstom is seeking a Principal Systems Engineer to join our team in Hatfield. As a key member of our team, you will be responsible for leading the development, adaptation, introduction, and systems delivery elements of SSI and SMARTLOCK systems and processes for signalling systems in the UK and Ireland.Key ResponsibilitiesEnsure delivery of...


  • Hatfield, Hertfordshire, United Kingdom PRS Full time

    Job Title: Service Excellence Lead📈 Estimated Salary: £55,000 - £65,000 per annumAbout PRSPRS is a leading supplier of espresso coffee machines and maintenance services in the UK and Ireland, boasting over 30 years of experience and a team of over 100 employees. We prioritize delivering exceptional service to our clients.Job DescriptionWe seek a highly...

  • Contracts Engineer

    2 months ago


    Hatfield, UK, Hertfordshire, United Kingdom Mitsubishi Electric Full time

    About us:We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us...


  • Hatfield, Hertfordshire, United Kingdom PRS Full time

    Job Title: Senior Service Delivery Manager📈 Estimated Salary: £55,000 - £65,000 per annumAbout PRSWe are a well-established company providing premium espresso coffee machine services throughout the UK and Ireland. Our extensive experience and large team enable us to deliver high-quality support to our clients.Job DescriptionThis role involves overseeing...


  • Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAs a Senior Service Architect, Lifecycle Services at Computacenter, you will be a subject matter expert in lifecycle and supporting services enabling technologies and tooling. This includes device lifecycle management, DaaS, device configuration, disposal services, break/fix, field and dispatch within an ITIL framework.You will holistically...