Current jobs related to Customer Experience Executive - London, UK - FINE+RARE

  • Customer Experience Executive

    4 weeks ago

    London,, UK, United Kingdom Alexander Steele Recruitment Full time

    Our client is an exciting, innovative, award-winning business within the food and beverage industry, committed to creating high-quality and tasty savoury and sweet treats that stand out in the market.They are keen to continue their growth so are looking for a passionate and driven Customer Experience Executive. The role falls under the Customer Experience...

  • Customer Experience Executive

    3 weeks ago

    London,, UK, United Kingdom Alexander Steele Recruitment Full time

    Our client is an exciting, innovative, award-winning business within the food and beverage industry, committed to creating high-quality and tasty savoury and sweet treats that stand out in the market.They are keen to continue their growth so are looking for a passionate and driven Customer Experience Executive. The role falls under the Customer Experience...

  • Account Executive

    1 month ago

    London,, UK, United Kingdom Space Executive Full time

    About Us:We are an award-winning SaaS company within the compliance and identify verification space. By offering seamless integrations, robust security, and a streamlined user experience to help organizations mitigate risks, we enable our customers to verify identities, conduct KYC/AML checks, and ensure regulatory compliance efficiently. We are seeking a...

  • Customer Experience Coordinator

    2 months ago

    London,, UK, United Kingdom EVE LOM Full time

    Overview:EVE LOM is seeking a passionate, dedicated individual with an interest & background in handling client inquiries while managing client satisfaction. The role is based in London, UK with a hybrid remote and office schedule and will be reporting into the Senior Director of E-Commerce.E-commerce Order ManagementReview open orders report daily to ensure...

  • Partner (Executive search/Interim Management)

    1 month ago

    London, UK, United Kingdom Page Executive Full time

    Opportunity to grow a leading search firm in a rapidly expanding, highly profitable Business Transformation practiceClient DetailsAs Page Executive, we are a part of Page Group, a FTSE 250 leading global recruitment company. With over 1300 executive search and interim mandates successfully completed every per year, Page Executive is one of the leaders of the...

  • Chief Executive Officer

    3 weeks ago

    London, UK, United Kingdom Page Executive Full time

    The Chief Executive Officer will be an influential leader capable of steering the company towards progressive growth. They will demonstrate strong strategic acumen, business services industry knowledge, and superior leadership skills.Client DetailsOur client is provides charitable housing services. They have over 300 private properties UK wide and are...

  • Customer Experience Marketing Manager

    1 month ago

    London,, UK, United Kingdom Sauced. Full time

    Our ClientOur client is a HealthTech start-up that has created a revolutionary piece of technology with the potential to transform the treatment of depression in the UK and beyond. Their product is highly scalable, already being used across the NHS and private clinics, and is unlike anything else on the market. They have raised over $20m in investment so far...

  • Email Marketing Executive

    1 month ago

    London,, UK, United Kingdom MBM Executive Travel Recruitment Full time

    Our client is a fantastic travel business based in London.They require an Email and SMS Marketing Executive to join their fast-paced, growing team. You will collaborate with the Customer Success team to deliver impactful email and SMS campaigns, support activity reports, and provide insights on data and campaigns. You’ll also work closely with the Head of...

  • Customer Support Executive

    1 week ago

    London, UK, United Kingdom LMA Full time

    Customer Support Executive We are in search of a Customer Support Executive who excels in interpersonal communication, demonstrates professionalism, and maintains a positive, proactive attitude. The ideal candidate will be friendly and approachable, capable of building strong relationships with customers. A dedication to continuous learning and development...

  • Customer Support Executive

    5 days ago

    London,, UK, United Kingdom LMA Recruitment Full time

    Customer Support ExecutiveWe are in search of a Customer Support Executive who excels in interpersonal communication, demonstrates professionalism, and maintains a positive, proactive attitude. The ideal candidate will be friendly and approachable, capable of building strong relationships with customers. A dedication to continuous learning and development is...

  • Customer Service Executive

    2 months ago

    London,, UK, United Kingdom Lacoste Full time

    About this role:The Customer service executive works as part of the broader merchandising and supply chain team and ensures the seamless execution of supply chain systems & processes to maximise efficiency for the UK & Ireland business.You will act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a...

  • Customer Service Executive

    2 weeks ago

    London,, UK, United Kingdom Elbrus Office & Professional Full time

    Job Title:French Speaking Customer Service ExecutiveLocation:West End, London (Hybrid model available after 3-month probation)Salary:Highly Competitive + BonusAbout the Company:Our forward-thinking client has developed a cutting-edge investment platform that allows for the secure holding and storage of precious metals, including Gold, outside the traditional...

  • VP of Customer Success

    1 month ago

    London,, UK, United Kingdom Space Executive Full time

    VP of Customer SuccessAbout Us:We are a leading Open Banking-powered Account to Account (A2A) payment provider of Instant Payments and Instant Payouts. Founded in 2019, we provide the best possible payment solutions for everyone involved in a transaction. Our team has a strong background in launching first-generation fintech companies, and we leverage this...

  • Client Relationship Executive

    3 months ago

    London,, UK, United Kingdom HillierRose Executive Search & Strategy Full time

    Are you looking to gain experience in SaaS sales generation as part of a team responsible for company revenue growth? Do you want to play an important role in building one of the most innovative and exciting AI companies in the world? Do you have knowledge or a keen interest in sign language either as a native user or learner?Due to recent explosive growth,...

  • Customer Relationship Management Executive

    2 weeks ago

    London,, UK, United Kingdom BettingJobs Full time

    BettingJobs is working with a leading iGaming company who are seeking to hire a knowledgeable CRM Executive for the French Market to join their team in London.Responsibilities:Develop and execute strategies for customer conversion, retention, and reactivation in the French Sportsbook market through effective CRM campaigns.Analyse customer segments, life...

  • Customer Experience Analyst

    2 weeks ago

    London,, UK, United Kingdom Brook Green Supply Full time

    Job summary:Brook Green Supply are an independent B2B energy supply company. You will be working alongside a vastly experienced team who have operated in the energy industry for many years, providing a fantastic career opportunity for a determined, flexible, and driven individual, with personal development and progression aligned to the continued growth and...

  • Customer Experience Manager

    3 weeks ago

    London,, UK, United Kingdom ManpowerGroup Full time

    Job Title: Indirect Ecommerce Customer Experience Manager Location: London (Hybrid)Contract: Six MonthOVERVIEW As part of the Marketplaces team, the Customer Experience Manager is responsible for the management, planning, and activation of the new experiences to deliver the marketplace program KPIs Job DescriptionAct as SME in Marketplace, eRetail and...

  • Head of Field Sales

    4 weeks ago

    London,, UK, United Kingdom Ted Experience Full time

    About Ted Experience?We don’t leave something as important as business to chance. We don’t cross our fingers. We like to be certain.So, we always do our homework, plan intelligently around the desired outcome. We have invested in our own tech to do much of the heavy administrative lifting, measurement and reporting so we can focus on the execution.Why?...

  • Head of Customer Experience

    4 weeks ago

    London, UK, UK, United Kingdom D. Louise Full time

    Job Opportunity: Head of Customer Experience. We are excited to announce a unique opportunity to join our rapidly growing women’s jewellery brand, D. Louise. We're a fast-growing startup, hungry for success, and ready to disrupt. Last year, we took on investment from the former CEO of Gymshark, Steve Hewitt, and we continue to work closely with him and...

  • German Customer Support Executive

    1 month ago

    London,, UK, United Kingdom Northreach Full time

    German Customer Support ExecutiveAn innovative and rapidly growing SME lender based in Holborn is seeking a friendly, and fluent German speaker to join the team as a Customer Support Executive. This is a permanent, full-time position where you will handle incoming inquiries and support customers from initial conversation to loan application, helping the...

Customer Experience Executive

2 months ago

London, UK, United Kingdom FINE+RARE Full time

Who we are

FINE+RARE is one of the world's leading marketplaces for wines, spirits, and collectible experiences. We have built an unparalleled network of producers, agents, reservists, and private clients by providing access to the wines and spirits held in the world's greatest cellars and collections. We operate globally, with offices in Asia, Continental Europe, the UK, and the US.


We offer our customers a wide range of services, including global delivery, storage solutions, and the option to sell wines through our single marketplace platform. Like the clients we serve, we are passionate about the vine and take enormous pride in the level of service and expertise we provide.


The role

As a Customer Experience Executive, you will drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in resolving service problems.

This role will work in a team orientated, cross-functional environment and will liaise with counterparts across the global business to resolve issues and identify opportunities.


You will be a confident systems user so experience of using CRM and ERP systems is essential alongside supporting with the integration of the systems.


This role will be split between office and home working so you must be able to travel to our London office on a weekly basis.


Responsibilities:

  • Manage client interaction at key touch points (onboarding, order confirmation, EP, logistics, delivery).
  • Support with the integration and stabilisation of the company’s new technology stack (ERP, CRM, Catalogue and Portfolio systems). Continually identify opportunities to improve the customer experience and logistical processes within the systems.
  • Provide support to the global offices in Asia and Continental Europe on exporting stock overseas.
  • Ensure all client queries/complaints/issues (i.e., unavailable stock, logistics issues) are dealt with professionally, accurately and within set performance targets. Be proactive in liaising with peers and colleagues across the business to ensure the required resolution.
  • Raise invoices for customer deliveries and process requests.
  • Continually review current processes and provide ideas to improve efficiency and/or customer experience.
  • Identify and record service failure points when flagged by clients or internal users and raise them with management.
  • Become a proficient user of our CX technology systems including CRM (Hubspot), Catalogue and SAP.


Person Specification

  • Demonstrable experience in a customer-facing role, ideally on the phone and/or email gained in a luxury brand.
  • Thorough and detailed in processing of information (orders/complaints etc).
  • Good knowledge of MS Office (Word, Excel, PowerPoint) and IT systems including CRM (HubSpot) and ERP solutions (SAP desirable).
  • Excellent communication skills with strong attention to detail.
  • Knowledge of import & export of goods would be beneficial.
  • Able to prioritise significant workload and resource them in response to changing demands and requirements.
  • Curious with logical thinking to solve problems effectively.
  • A quick learner with a high degree of accuracy and attention to detail.
  • Ability to manage working under pressure and to meet tight deadlines.
  • Fluent in English (French is desirable).
  • Knowledge of wines and spirits would be advantageous.


Why work for us?

  • Competitive remuneration package.
  • Opportunities for professional development.
  • Be part of a dynamic and collaborative working environment.
  • Generous staff discount.