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Consumer Relations Specialist

4 months ago

UK, UK, United Kingdom Pertemps Network Group Full time

Our established client has an opening for a Consumer Care Specialist to join their team on a permanent basis.


Bristol based - with option to work remotely approx. 3 days per week (flexibility required as some weeks you will need to be office based more often). Working hours are Monday - Friday 08.30 - 5.00 pm with an hour for lunch (37.5 hours per week).


Parking available on site.


Fantastic office space with brilliant onsite facilities including a Café, gym and games room.


Salary is up to £30,000 per annum (depending on level of experience).


Amazing company benefits on offer, including:


- 30 days holiday plus Bank Holidays

- Pension - 5% employer contribution 5% employee contribution

- BUPA family private healthcare

- Life Assurance 4 x salary


The Role


Working as part of a small, dynamic team, your responsibility will be to take ownership for consumer care.


The role will be an ideal fit for an experienced consumer care professional, adept at providing outstanding customer care, complaints handling and providing resolution.


Daily duties will involve:

- Logging consumer complaints on to the client portal

- Managing complaints through to resolution via email and phone within an appropriate time frame

- Liaising with technical and quality teams to provide correct responses to more involved enquiries

- Compiling weekly and monthly reports and summaries for the wider business

- Provide product knowledge when required to ensure exceptional customer satisfaction


The Person


We are seeking an enthusiastic individual who will enjoy the opportunity to work for a respected and evolving brand, making a positive impact for our client's valued customers.


- Previous experience working in consumer care, either for a brand, or within another sector

- Experience of complaints handling, and also recognising when to escalate where necessary

- A helpful, nature and ability to problem solve and ensure resolution

- Support others in the customer service team as required


It is vital that you are an outstanding communicator, able to cope well with change, love working as part of a team, and able to use your initiative. Good IT skills are also paramount and strong attention to detail is absolutely key