Credit Control Administration Coordinator

1 month ago


UK, UK, United Kingdom Element Materials Technology Full time

Element has an opportunity for a new Credit Control Administration Coordinator to join our growing Global Business Services team in Edinburgh. Our new colleague will join us based from our beautiful new office in Edinburgh Park where we are enjoying state-of-the-art facilities including collaboration spaces, huddle rooms, open-concept layout, and abundant natural light. With fantastic links by train, tram, commuter routes, as well as having designated parking, we are well connected for colleagues across the central belt of Scotland.


This is a fast-paced coordination role will allow you to bring your own ideas to an expanding team during a very exciting time for us as a business. If you're passionate about customer experience and are a strong organiser, this role can offer a fantastic opportunity to grow your career in a market leading, world leader in the TIC industry.


Main responsibilities:

  • Conducting Welcome calls to our new customers, enhancing their experience and introduction to the business
  • Managing customer queries by phone, email and fax
  • Working closely with our labs and sites to resolve invoice transactional queries
  • Processing bank receipts
  • Sales Ledger administration
  • Reconcile customer accounts (including proforma accounts)
  • Meeting relevant month end processing and timetable requirements
  • Producing copy invoices from various platforms, Report creation and Taking Card Payments
  • Requesting and completing insolvency claim forms
  • Distribution of daily queries to the relevant credit controllers for escalation
  • Assisting the Customer Onboarding Specialist with the automated new customer account opening process and Account Maintenance Requests
  • Collaborate with different members of the AR and AP team to resolve queries quicker for our customers and business units
  • Implement new processes to our credit control admin function
  • Adhere to different SLA’s across each business unit
  • Provide administration assistance to support Credit Control’s move to a new target operating model


Skills & Experience

Our ideal candidate will have previous experience of working in a customer focused environment, within a fast-paced role. Our new Administrator will be a self-starter, will work under their own initiative and will have excellent organisational skills. It would be beneficial to come from a finance, preferably credit control environment, but this is not essential.

Key skills include:

  • Strong written and verbal capability
  • Competent with MS Office, teams, outlook. D365 experience would be a bonus.
  • Excellent communication skills and customer service skills
  • Team player attitude
  • Strong attention to detail
  • Problem solving skills

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