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Customer Service Supervisor

3 months ago

Kent UK, South East England, United Kingdom Vertical Advantage Full time

A great opportunity has arisen for a Customer Service Supervisor to join an International Food business in Kent. It’s a great role for someone who has worked in CS / Inventory and wants to step up into leadership, or a strong supervisor / manager that wants to join an established business.


This unique operational and supervisory role is a newly created role due to restructure of the business.


The Role

You’ll be responsible for day to day operation of Customer Service and inventory management, as well as supervising/managing 2x customer service executives.


Responsibilities include:


  • Ensuring accurate stock levels across all SKUs.
  • Resolving any logistic issues between DCs and customers.
  • Accurately processing orders for customers through SAP.
  • Leading the CS team to ensure they are accurately processing orders too.
  • Conducting 1-2-1s and appraisals with team members and manage their development.


The Person

  • Supply Chain experience within Customer Service, Customer Logistics and Inventory essential.
  • FMCG experience highly desirable.
  • ERP systems desired – SAP preferred.
  • Experience of managing or supervising is a bonus.