Customer Service Administrator
1 month ago
Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Administrator to join a Customer Service team based in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.
You will be working Monday to Friday 8:30-5:30pm and one later shift per week 9-5:30pm. In return for your hard work,
you’ll receive a starting salary of up to £25,000 + bonus + benefits and the opportunity to develop your career
What’s in it for you:
- 25 days holiday
- Yearly bonus (subject to company and personal performance)
- Flexitime
- Onsite gym
- Free parking
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site gym
Key Responsibilities:
- Acting as the primary point of contact for customers through various channels such as telephone, email, and live chat.
- Accurately processing all customer requests in a timely manner.
- Collaborating with customers and partners request and provide necessary information verbally and in writing.
- Proactively resolving any customer queries, ensuring customer satisfaction.
- Conducting thorough investigations into customer accounts when required.
- Ensuring accurate data entry and setup of customer accounts and payment details during contract processing.
Qualifications and Skills:
- Strong communication skills, both written and verbal.
- Excellent multitasking abilities to manage a high volume of tasks effectively.
- Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.
- Exceptional customer service orientation with a focus on delivering positive experiences.
- Problem-solving skills to efficiently address inquiries and resolve issues.
- Ability to work collaboratively within a team environment.
- Proficiency in data entry and use of relevant systems.
- A proactive mindset with a drive to identify and implement process enhancements.
If you are interested in this new Customer Service Administrator position, click 'apply now’ and a member of our team will be in touch
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