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Administrator

4 months ago

Manchester UK, Greater Manchester, United Kingdom Siemens Digital Industries Software Full time

Job title: Administrator

Location: Manchester (On-Site)

Contract length: 6 months initial contract

Working hours: Monday - Friday; 08:30-16:30

Pay rate: £14.59 per hour



Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a leading professional services company.




Job purpose:

We are seeking a resourceful and detail-oriented Administrator to join the established team on an initial 6-month contract basis. The Co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.




Responsibilities:

  • Processing all required spare parts orders and expediting requests for upcoming projects
  • Placing large parts orders for Projects (MC & FA).
  • Providing support to other DI businesses for procurement activities.
  • Management and stock takes for PPE
  • Maintenance and support for OneSRM.
  • Providing administration Support for Coordination and Field Services.
  • Maintaining a telephone pick up rate defined by the business and documented in a SLA.
  • Supporting with Call logging all contract calls received etc.
  • Ensuring the compliance with the relevant KPI targets.
  • Ensures a high quality standard of the ticket / activity / iBase / customer data base entries.
  • Monitor customer satisfaction requirements.
  • Prequalification Questionnaire support for the FS elements.



Qualifications/Experience:

  • Excellent interpersonal skills, in particular telephone skills.
  • Experience using SAP is essential.
  • Excellent communication skills with the ability to communicate with managers and customers.
  • Exceptional organisational skills with the ability to prioritise tasks.
  • An understanding, appreciation and experience of providing high level customer service.
  • An ability to be innovative and address problems with creative solutions.
  • The ability to work within a team or on own initiative in a high pressured environment.


RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us.

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