Front of House Trainer

2 weeks ago

Glasgow Lanarkshire, Glasgow, United Kingdom The Corinthian Club Full time

The Front of House Trainer will play a crucial role in maintaining the high standards of service and operational excellence at The Corinthian Club. This position involves designing and delivering comprehensive training programs to new and existing staff across all departments, ensuring they have the skills and knowledge necessary to provide an exceptional guest experience.The Corinthian Club in Glasgow is our renowned venue with a rich historical background. Originally built in 1842, the building served as the headquarters of the Glasgow and Ship Bank, reflecting the grandeur and opulence of the Victorian era. Designed by the esteemed architect David Hamilton, the building's intricate architecture and elegant interiors were a testament to the wealth and significance of Glasgow during the 19th century.Over the years, the building transitioned through various roles, including a stint as a judiciary court, before being meticulously restored and transformed into The Corinthian Club in the late 20th century. Today, The Corinthian Club stands as one of Glasgow's most prestigious venues, offering a versatile and sophisticated setting for a range of events. The Club spans five floors, each uniquely designed to cater to different experiences and functions.The Corinthian Club is celebrated not only for its historical significance and architectural beauty but also for its ability to deliver an exceptional experience tailored to every guest. It remains a cornerstone of Glasgow's social and cultural life, marrying historical grandeur with modern sophistication.

About Us

We are the Scotsman Group, a prominent and thriving hospitality company based in Scotland. Known for our diverse portfolio, we operate a range of venues including hotels, bars, restaurants, nightclubs and cinemas. Were commitment to delivering exceptional customer experiences, with a focus on quality service and innovation. We pride ourselves on being a leader in the industry, catering to both locals and tourists seeking authentic and memorable experiences.

Were committed to our people - they work hard, often behind the scenes, and they are the best at what they do. They are a wildly eclectic bunch, from the architect who makes the drawings come to life, to the domestic staff who make our hotel rooms feel like home. We are always growing and on the lookout for fresh talent, so if you've got it, bring it.

What we stand for

Our values aren't rules or guidelines the people who work for us need to stick to, they are the catalyst for an unwritten work ethic. The values never change, so no matter where you work or what you do, pin these up in your head and glance at them often

At the heart of all we do we must put our customers needs first.

Roles & Responsibilities

  • Coordinate and deliver all in-house training including food and beverage service, customer service, event management, and operational excellence.
  • Ensures 100% attendance across training, reviewing the progress of each learner and communicating to Department Heads.
  • Ensures accurate recording of all training delivered in venue.
  • Lead by example and work collaboratively alongside team members, championing on the job coaching.
  • Staff Onboarding: Build & deliver induction for new hires, introducing them to the venue history, values, operational procedures, and service standards.
  • Ongoing Training and Development: Organise regular training sessions and workshops to continually enhance staff skills and knowledge, ensuring compliance regulations and developing industry leading best practices.
  • Feedback the effectiveness of training programs to Senior L&D Business Partner, suggesting necessary adjustments to improve training outcomes in venue.
  • Foster a culture of exceptional guest service.

Skills & Experience

  • Organised and with strong focus and attention to detail and quality
  • Passionate about delivering a great, memorable customer experience.
  • Able to influence and develop effective working relationships across the team at all levels, gaining their acceptance and driving change.
  • A sound operator: In-depth understanding of hospitality operations, including food and beverage service, event management, and customer service.
  • Positive outlook, energy, drive and resilience with demonstrable passion for developing individuals and getting the best of our people.

AMRT1_UKCT

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