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Receptionist

2 months ago

Manchester M, Manchester, United Kingdom Holiday Inn Manchester City Centre Full time

As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go we'll make sure you have fun along the way We really are dedicated to creating a positive place where the best people want to work.

What will I be responsible for as a Receptionist?

  • Making Guests Smile provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
  • Checking guests in and out using Opera PMS, in line with brand standards
  • Ensuring all guest charges are accurate and process payments in accordance to company policy
  • Handling guest complaints in a calm and empathising manner
  • Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
  • Actively promoting our loyalty program, IHG Rewards Club
  • Maximising opportunities to generate revenue through upselling
  • Performing reservation arrival checks

Is this Receptionist role right for me?

  • You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service.
  • You will be able to work flexible hours on a shift basis including weekends and bank holidays

What's in it for me?

  • Access to the IHG global employee discount program.
  • Meals on shift.
  • Subsidised parking, subject to availabilty
  • Access to onsite gym.
  • Uniform provided
  • Everyday, highstreet discounts

The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events. Consistently ranked in the top six on Tripadvisor and named number one Holiday Inn in the UK for three years running.


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