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Receptionist

1 month ago

Manchester M, Manchester, United Kingdom Copthorne Hotel Manchester Full time

The Copthorne Hotel Manchester isseeking an experienced Receptionist to provide a warm welcome, helpful and efficient service to guests

  • Do you enjoy delivering excellent customer service?
  • Do you have Reception experience/Hotel experience?
  • Are you a great team player?

If you've answered 'yes' to the above, this may be an ideal opportunity for you

Key responsibilities as Receptionist include:

  • Providing friendly and efficient service to guests at check-in, check-out and throughout their stay
  • Being knowledgeable to promote the hotel, facilities and the city
  • Dealing with guest queries/issues promptly, referring to the Duty Manager, where appropriate
  • Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed consistently
  • Carrying out float checks and handling all cash/payment transactions accurately throughout the shift
  • Ensuring telephones are answered promptly and politely, according to Company standard
We are keen to hear from applicants with the following:
  • Previous Hotel Reception experience in a quality hotel
  • Excellent communications skills
  • A positive, can do attitude
  • The ability to work well under pressure
  • Excellent customer service skills
  • Experience of using a Front Office Management system, e.g., OPERA, is advantageous
  • Ability to work on a rota basis, 5 shifts out of 7 including weekend work. Typical shifts are 07:00-15:30 or 1430-23:00, as the business requires

The Hotel:

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.

About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Lengs Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For You:

We offer a competitive benefits package including:

  • Cash Health Plan cover option
  • Career development pathways and regular salary reviews
  • Employee Discounted Accommodation and F&B discounts worldwide
  • Life Assurance, where applicable
  • Apprenticeship/Placement/Training opportunities
  • Meals Provided on Duty
  • Free/subsidised car parking
  • Social Events, Wellbeing and Team Activities
  • Uniform
  • Length of Service related holiday scheme
  • Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To Apply:

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.


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