Temporary Ecommerce Assistant, Selfridges London FTC

4 weeks ago


London UK, UK, United Kingdom Kurt Geiger Full time
We Are One

At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.

Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.

We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.

Our Selfridges operation spans over the ladies, men's and kids wear shoe galleries, selling over 250 luxury brands. This is an exciting environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome.

Ecommerce Assistant, Selfridges, London

Support the efficiency of the ecommerce department, the day to day running of the in-house pick process as well as controlling / maintaining high level accuracy for all stocks sent out on loan.

Requirements

Operations

  • Responsible for the daily online in store pick process, from collecting orders /
  • QC checking / Prioritizing same day orders as well as transferring orders from the system.
  • Sending end of day reports to senior management with overall totals to be further investigated.
  • Daily feedback to Ecom operations Manager to ensure 100% accuracy with regards to out of stocks and potential abandonments.
  • Responsible for the overall picking process for all Styling/Editorial/Marketing photo-shoot loans, ensuring agreed limits are adhered to.
  • Processing daily returns, updating trackers as well as chasing any outstanding loans to ensure agreed limits are consistently met
  • Audit of stock on loan once a month, twice a month before stock take.
  • Daily communication with Ecom Operations Manager allowing daily feedback to KG digital team and Host store regarding any Discrepancies/Issues/General queries.
  • Ensure accuracy across all platforms of stock movement within stock on loan branches
  • Take ownership and support with stock loss prevention and Stock take preparation.
  • Responsible for ensuring all returns are accepted and recorded properly - liaising with Customer service and Click and collect teams - Feeding back to line management.
  • Handling all loaned product that are returned in a non-saleable condition, allowing invoices to be raised to the relevant department for the damage.
  • Supporting with Personal shop requests with regards to picking / delivering the shoes to the Personal Shopping lounge in Selfridges

People

  • Working closely/Building relationships with host store to ensure an efficient and seamless process
  • Working towards achieving outstanding abandonment targets of under 2% cancelations.
  • Demonstrate excellent communication and strong Host Store relationships.
  • Model the company competencies, values and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.
  • Initiating own ideas and rolling out procedures

Behaviours

  • Demonstrate a commercial mindset and outlook to stay responsive to all operational needs.
  • Understand the business as one and be readily available to support in similar roles across all floors on an ad-hoc basis
  • Be a team player
  • Always available to both customers and team
  • Actively drive own development by seeking new learning opportunities
  • Demonstrate a passion for product.
  • Collaborate and Support Change.
  • Role model DNA

Ad-Hoc

  • Support CCE and Peak temp organisation and planning for your department

KPI's

  • Abandonment target of 2% for all store cancellations
  • Styling/Editorial/Ad hoc loans to meet 150 capacity total on a weekly turnaround basis
  • Online returns - daily discrepancies tracked and communicated
  • Damaged returns isolated and reported for monthly reconciliation

Benefits

  • Competitive basic salary
  • Enviable discounts

If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism

  • London, UK, UK, United Kingdom Kurt Geiger Full time

    We Are OneAt Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.We are committed to creating an inclusive workplace where...


  • London, UK, UK, United Kingdom Kurt Geiger Full time

    We Are OneAt Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.We are committed to creating an inclusive workplace where...


  • London, UK, UK, United Kingdom Selfridges Part time

    Job IntroductionSelfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you...


  • London, UK, UK, United Kingdom Selfridges Part time

    Job IntroductionSelfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you...


  • UK, UK, United Kingdom Chemistry London Full time

    Are you an experienced eCommerce professional with a passion for designing innovative technical solutions? Our client, a leading digital solutions agency has built a first class reputation for blending creativity with cutting-edge technology to deliver results that meet and exceed clients' expectations, and they're now looking for an eCommerce...

  • Ecommerce Coordinator

    4 weeks ago


    London, UK, UK, United Kingdom Recruitment Chief Full time

    Position: eCommerce Executive using Helium 10Location: North London, NW1Salary: depending on experienceHybrid working: 4 days in the office, 1 day from homeCompany DescriptionA dynamic and growing design & development business based in NW1, dedicated to providing the best gift experiences. As part of our expansion, we are seeking a skilled and enthusiastic...

  • Ecommerce Coordinator

    3 weeks ago


    London, UK, UK, United Kingdom Recruitment Chief Full time

    Position: eCommerce Executive using Helium 10Location: North London, NW1Salary: depending on experienceHybrid working: 4 days in the office, 1 day from homeCompany DescriptionA dynamic and growing design & development business based in NW1, dedicated to providing the best gift experiences. As part of our expansion, we are seeking a skilled and enthusiastic...


  • UK, UK, United Kingdom Robert Dyas Full time

    Join the Ecommerce Revolution: Be Our Category Rockstar!Calling all digital whizzes and product enthusiasts!The retail game is changing, and our online store is booming. Our ecommerce department is the engine powering our growth, and we need a passionate Category Assistant to join the crew.Here's what you'll be rocking out to:Become a product guru:...

  • Ecommerce Director

    4 weeks ago


    London, UK, UK, United Kingdom 3Search Full time

    A global Ecommerce and Media agency are looking to bring in an Ecommerce Director for a brand new role within their structure.Ecommerce is a tier 1 strategy for the business globally so this will come with excellent levels of exposure to senior management cross functionally within the organisation and on a global level - so this is a great opportunity for a...

  • Ecommerce Director

    3 weeks ago


    London, UK, UK, United Kingdom 3Search Full time

    A global Ecommerce and Media agency are looking to bring in an Ecommerce Director for a brand new role within their structure.Ecommerce is a tier 1 strategy for the business globally so this will come with excellent levels of exposure to senior management cross functionally within the organisation and on a global level - so this is a great opportunity for a...

  • Ecommerce Manager

    3 weeks ago


    London,, UK, United Kingdom Sarah Chapman London Full time

    Role: E-Commerce Manager We are looking for a dynamic and hands-on Manager with a strategic mind and successful experience in managing and growing an E-commerce platform. You will manage the brand website and will be responsible and accountable for sales growth and profitability. This will be achieved partly through keeping our current database engaged with...

  • Ecommerce Manager

    4 weeks ago


    London,, UK, United Kingdom Sarah Chapman London Full time

    Role: E-Commerce Manager We are looking for a dynamic and hands-on Manager with a strategic mind and successful experience in managing and growing an E-commerce platform. You will manage the brand website and will be responsible and accountable for sales growth and profitability. This will be achieved partly through keeping our current database engaged with...


  • London, UK, UK, United Kingdom WYSE London Full time

    Assisting the day-to-day running of our online store. This will encompass Product Launches, Image Management, SEO, and the opportunity to develop as the business grows. The full-time position is based at our Head Office in Shepherds Bush and is required to be in the office 4 days a week, and 1 day working from home. Key responsibilities: Product upload and...

  • Major Incident

    1 week ago


    London,, UK, United Kingdom Selfridges Part time

    A Bit About The RoleThis is an excellent opportunity to prove your Major Incident Management skills in a truly challenging, and complex environment. In order to be successful in securing this role, candidates will need to demonstrate previous experience of managing Major Incidents using in house and vendor-based support teams.In this role you will be...


  • London, UK, UK, United Kingdom Nomad Temporary Housing Full time

    Company DescriptionNomad Temporary Housing is a full-service temporary housing company providing access to high-quality corporate apartments in the Americas, EMEA and APAC regions. Our focus is on providing superior service and support for our customers. Our commitment to customer satisfaction is reflected in our #1 ranking in the Trippel Survey of...


  • London, UK, UK, United Kingdom Nomad Temporary Housing Full time

    Nomad EMEA assists our global clients with booking temporary housing solutions across Europe, the Middle East and Africa. The Reservation Coordinator will be working closely with clients across the globe to determine temporary housing requirements for their guests, and then enquire and book with various temporary housing partners across the EMEA region. All...

  • Product Analyst

    3 weeks ago


    London, UK, UK, United Kingdom TRIA Full time

    Product AnalystLuxury Consumer Goods / Ecommerce / Adobe MagentoUp to £70,000 pro rata'd 6 month FTCLondon- HybridI am looking for an agile Product Analyst to join a highly prestigious and industry-leading consumer goods brand delivering a large-scale digital transformation.Here, you’ll be playing an integral role migrating their ecommerce platform...


  • London,, UK, United Kingdom Intelligent People Full time

    eCommerce Product Manager | £55-65k + 10% Bonus | eCommerce | London (Hybrid)eCommerce Product Manager / B2C Product Manager needed by eCommerce business in the entertainment space.The eCommerce Product Manager / B2C Product Manager will own the post purchase experience and "my account" products and look at how to add post purchase features and...


  • London,, UK, United Kingdom Harmonic Finance™ | Certified B Corp Full time

    Finance Manager | Rapid-Growth Ecommerce Brand | London (hybrid)Harmonic are delighted to be working on an exclusive basis with a fast-growth personalised ecommerce business in their search for a Finance Manager to join their growing team.Our client are currently undergoing an immense period of growth, with turnover at circa £50m, and they are anticipating...


  • London,, UK, United Kingdom Harmonic Finance™ | Certified B Corp Full time

    Finance Manager | Rapid-Growth Ecommerce Brand | London (hybrid)Harmonic are delighted to be working on an exclusive basis with a fast-growth personalised ecommerce business in their search for a Finance Manager to join their growing team.Our client are currently undergoing an immense period of growth, with turnover at circa £50m, and they are anticipating...